Showtimes Tours

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As a travel agent, I was completely appalled at how they handled one of my clients booking for a Grand Canyon Tour. Firstly they couldn't find his reservation that I had made when he called to reconfirm 24hrs prior. After I called and gave a little bit of hell- the agent proceeded to tell me the tour was booked for the date that I booked my client on and that he would have to change his dates! Hello! My client was only in Vegas for 2 nights!
All and all, after going back with Showtime tours, the agent there pretty much told me the tours were cancelled and my client was screwed SO I told them to cancel and process a refund, in which the agent said "FINE" and hung up on me...
Needless to say, the next 4 Grand Canyon Tours I've booked all have gone to another local company...

I would give them ZERO stars if I could but STAY away from Showtime Tours they are not worth the time...