Trailer Tech

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In response to the complaint against Trailer Tech on December 30th 2012. From the President of Trailer Tech: At first I was I not going to bother with a response to this complaint because I think most people are intelligent enough to read between the lines of Mr. Patterson's rambling to get a better picture of what actually transpired, but his behavior was so ridiculous and his complaint is so warrantless, that I cannot let this lie to continue to be spread. We do not expect our customers to be "experts", because that is what we are (staff total of over 72 years experience in selling parts for trailers).We do our best to get you what you need and want in a timely manner. To do this, we have to ask many questions, of which Mr. Patterson could not be bothered with. He arrived at our store 10 minutes before closing, which was not a problem as our salespeople are always willing to stay late to help a serious customer, as well as I am always willing to pay overtime for a sale to be handled. But Mr. Patterson was too busy strutting around our showroom and talking at the top of his lungs into his cell phone. When my salesperson tried to get his attention, he was rude and demeaning. In spite of this, my salesperson managed to decipher that Mr. Patterson wanted a heavier axle package for his trailer as he was overloading it on a regular basis, and that he wanted to use 8-bolt wheels. Since the 8-bolt pattern is only available in a minimum of 6000 pound axles, that is what he was sold. Bright and early the next morning, Mr. Patterson's employee brought everything back for a REFUND saying that he had decided to buy a different trailer instead of upgrading his trailer. We have a modest re-stocking fee of 15% in such situations which barely covers our costs, especially when you consider a credit card transaction fee both directions. This fee is noted on our invoices and each customer is required to acknowledge this fee in the form of his signature. When Mr. Patterson's employee called and informed him of this, he flew into a tirade. He threatened us repeatedly in many different forms, both against the company and against the salesperson and myself personally. I personally made the decision to return his purchase price in full, in spite of the fact that we would lose in excess of $100 on the non-sale, because it just wasn't worth dealing with him or his threats and potential bad P.R. We took back everything he had purchased and Mr. Patterson WAS NOT charged a re-stocking fee. If Mr. Patterson has been in business for 25 years, then I'm sure that he is aware that there are still laws on the books against libel and slander. Perhaps he SHOULD beware.

ATTENTION BEWARE



Rude and unprofessional front desk. This egotistical and short mannered guy was overly willing to suggest about double what I needed for my trailer needs and excusably not listen or be helpful with questions i had. Believe his name was Dayton. Stay away from this employed know it all or just get your trailer parts somewhere else

hi

On 6 October 2010 I went to Trailer Tech to return six axle washers I did not need and to purchase some extra axle seals. In the transaction for the return KEN the salesperson became very agitated and unprofessional when I questioned the amount. Instead of taking the time to explain to me how the tax is credited and how the refund is calculated he stated his computer isn't wrong...I was. Although a small amount, I stated it was the principle of the matter and I wanted to know. He told me to leave, to get the f--king out of the store. He did this in front of other customer's. I left the store and left the washers with them without credit. At home, I called my credit card company to protest the charge in which they credited my account for the return. Mr. Paul Welcher, President of TrailerTech should be aware of this employee and his behavior. Right or Wrong, Customer Service allways comes first in a business professional manner. KEN did everything wrong. First--He used profanity in

These guys helped me get all the parts I needed and were very professional and knowledgable. I got everything I needed in just one trip and it all went back together great.

Walked in the door. Received immediate service via Tim. Sevice was professional, knowledgeable, and friendly. He told me what I "did" or "did not" need regarding parts. Great experience, highly recommend this business.

I bought a hitch there. was never told it would not sit snug under my bumper. i bolted it up and found out it sits 6 inch's under my bumper. i called them back and was as understanding as i could be and told them i understand the 15 re stock fee and don't want my money back just an exchange and would like to purchase so more towing equipment. i was told no in every way they could come up with. then they finally said come down and we will look at it. so i should waste more of my time and money to go there to be told no. they are profit consous not customer focused. don't buy from thm.