Blue Compass RV Albany

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CLOSED NOW - Opens at 11:00am

OMG!!! FIRST VOYAGE WITH OUR CAMPER AND THE AWNING BROKE WITH THIS LITTLE RAIN! WE DROVE DOWN TO ALBANY RV AND THEY DONT HAVE ROOM FOR IT! WE CALLED THE SERVICE AND IT SAYS TO LEAVE A MESSAGE SO WE DID. THEY DIDNT LOOK at it & TOLD Us to DRIVE AWAY OR WE WILL BE TOWED . The sales manager with his attitude says your the third one today!! We only have 17 spots and you need to make an appointment. We were told when we bought it - anything just happens just bring it back. The awning hangs!!!!!! We had to bungee it in! Then has the nerve to compare it to a doctors office . Do you just show up , he doesn't know that answer has been yes and I smile and do my best! Not cocky and saying you need to go. He didn't say hello - just drive it back to where it came from PIttersvile. I just am irrate we do everything to accommodate all patients!!!! Now what do we do it's $100 charge to come to us. And we have to work. No one answers the phone and says all service is closed!!!!!!! Suggestions . Let's see what they do next!!!!

Had absolutely no problems with our purchase and delivery. We are in need of repairs and that's an entirely different matter. Their service department SUCKS!!! There is absolutely no organization, they have no clue what parts they have on hand and what they need to order for repairs. It's absolutely horrible.

Very disappointed with this business. Very disrespectful. Neither the sales person nor the finance person returned our calls or texts. After giving a deposit, we dis not hear back from them at all. We have called repeatedly. We decided to go back in and ask for our deposit back. When there, they couldn't find our information at first, then proceeded to tell me they processed a refund the day before and I should receive a check in the mail at some point!! Seriously?? If they had returned a call or been in contact they would have learned we planned on paying cash, so they just lost a HUGE sale. We will never return again.

very bad people to do busines with they took a depoist and sold rv and did not return phone num at all to all people looking donot buy there

I will never purchase an other rv from this place. It took from May 2016 till December 2016 to get approval from Jayco and to fix an issue with our drop down bunks on our 2016 Jay Feather 7 16XRB. Once fixed we noticed screws coming through the wall and contacted RVOne immediately. We were told by Betty that she ordered the part and that a repair person would come to us, being that we would be seasonal as of May 1,2017. After several phone calls between December 2016 and April 2017, we discover Betty is no longer with the company, she never ordered the part and no one supposedly knew anything about the issue. We were told the part was ordered in April of 2017 and that a repair person would still come to us. Here it is July of 2017 and the part is in but we are now being told that we either have to pay $100.00 for someone to come to us or tow it into the shop, because we do not have an extended warranty. This is not a Jayco issue, this is an issue with the work of the service repair person who replaced our bunk ends so why should we either pay you or tow it to you when your repair person screwed it up.

Had a appointment with finance guy Larry at 8:00. When I went in I was met by a Rude sale rep. name LOU. when asked if he could help I replied yes I have a app. with Larry. He replied he was in a meeting and we dont open till 9 I said i just got off the phone with Larry Sale rep Lou got nasty and rude and called me a Jack ... if front of my Wife 12yr old and 6yr old kids. SOME REAL CLASS SALES REP. when I was only there to pay for my 5 wheel purchace.

It's really hard to put in to words how much my husband and I appreciated Albany RV!It started with the sales person and right in down. They treated us with respect and showed us only units they thought we would be interested in; no pressure felt.Gave us what we wanted for trade in on our unit.The man that did our demo know the unit do well I wanted to bring him home with us to refresh us.I have already referred people to this dealership

After purchasing a 32BHDS I've had a problem with the heating system twice so far on my third time the service people are telling me that there haveing this problem with all of them that and needs a special part now they got approval from Jay called and ordered a special part been a week no part yet and now the motor for the blower won't turn off so I have to pull the fuse leaving me unable to use my AC either if they knew they had a problem why can't they fix it before we even get it but there still selling these units like there's nothing wrong with them is there a lemon law on trailers

After purchasing my 1st rv from Albany RV I figured we would go there for the second after finding the rv we wanted and putting our deposit on it we went forward with financing it in the midst of the financial part I call to follow up and they sold it to someone else. You are just a number they do not believe in loyal customers.

Not one complaint. Everyone was nice and pleasant. The service dept people were awesome. Everyone was great. I'd go back there again.

Their customer service and management is AWFUL!!! They never answer your call, always being sent to their voicemail. Have to wait DAYS for them to call you IF they do at all. We had to be persistent on calling them.

In January they had a Camping Expo. We got approved for a new camper. I wanted to change the bunk house from 1 set of bunk to 2 sets. Jordan our sale rep told us they have one exactly like that but, at a different location. Well folks, we waiting 4 weeks for a call. Instead, we received a notice from the bank, the loan expired. We thought the loan was finalized. So, we called Jordan he said there wasn't a camper at the other location. We had to order one to be made. Getting approved again was almost impossible. Without our permission, they ran our credit through several banks. Albany RV said, since we have to do the loan over your trade in-value is going to drop $700 because of depreciation and down pymt would go up $1,000.

So, with that all said, we declined their scheme.

stay away. this place is awful. From the sales people not delivering on promised equipment and dates and then to warranty issues that the "NON SERVICE" dept addresses. Don't even try to contact their Service Dept.......no one will answer their phone...don't bother to use their "quick response form via the web"....been waiting 5 days for that. the only thing they responsd to is YOU showing up at their door.

Definitely no place to go if you are not familiar with rv prices totally misrepresent msrp prices. Quoted msrp 58000 would sell at 44000 3 other dealers on rv trader advertised same model at 31000 to 33000

this place is terrible. people don't no wat they r doing. they tell u one thing and then they tell u another thing. if anyone is planning on buyin a mobile home or a trailer I would recommend not buying it from Albany rv. I found out that the people that work there liers. im so feed up with Albany rv. DONT BUY ANYTHING FROM THEM. their service there is terrible

Terrible service from the beginning. We went with Albany RV because a family member worked there and we thought we were being nice by doing business with the company. You are only a number to the sales people, just looking for a quick sale. They hound you until you sign papers then they can't be reached. Service is an even bigger joke. Found a slice in the screen door a few weeks after we picked up the unit (hadn't even used it), so we knew it was like that when we picked it up. Three months later and we are still trying to get the screen fixed. We have been on 3 camping trips with duct tape on our brand new camper! Terrible customer service, would never purchase another thing from them and would never recommend them to anyone.

I went with a friend of mine to pick up his new Travel Trailer at Albany RV. I never saw so much chaos in my life. It seemed to me all they wanted to do was sell, sell, sell. Workers running around everywhere. I tagged along with the person doing the walk through and he spent more time on his i-phone and getting interrupted then he did with us, and then he expected a tip. A problem was discovered with the awning and it was determined to be a bad motor in the awning. We were told it would be ordered the next business day and it was put in writting and a copy was given to my friend. He was also told it would be fixed at his house. Three weeks later and several phone calls, the Dealer refuses to order the part and fix the awning saying "that's the way it is". A service tech came today to verify it was the motor and said he doubts they will order one and that the radio is also missing an antenna and that won't get fixed either. Great customer service listed on there web site? I think no

i bought a motor home on 2/2/12 was told i would have it in a week and a half it is now 3/7/12 and i do not have it yet. they just keep telling one thing or another.i call them and they do not call me back.when or if i ever get it i will never buy another rv from them.

Hi! Al and I are so pleased with our new 2011 Jayco Greyhawk 31SS we purchased at Albany RV -- great price. Shawn Keough has been wonderful to work with. What a great experience we had in the purchase of our recreational vehicle! We especially want to thank Albany RV for the extraordinary service we received from sales, set-up, and service departments. If you're looking to purchase a recreational vehicle, I would highly recommend Albany RV as the place to go. Dorothy & Al

My husband and I bought a Class A five years ago from Albany RV. We have found the service department to be fair and they are always willing to go the extra mile to get the job done! The people in that department are very friendly and take the time to explain any issues we have with our R V.

Great service and very good price. They found us the exact camper we were looking for. We are very satisfied with all their help.