La-Z-Boy Furniture Galleries

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I like the brand La-Z-Boy but had a very bad experience with their store in Latham. They are very unprofessional. We asked them at least twice if they will move the furniture that is already in our room, before finalizing our purchase and they told us that their employees are very friendly and they take care of their customers. We again confirmed if they will move the furniture before paying the complete amount (because, for some reason, they do not place the furniture in their delivery truck before the payment is complete). They even told us that the delivery people are from their company (turns out the delivery is handled by another company, who have no idea what the sales employee at the store tell the customers). Well, THIS STORE DOES NOT CARE ABOUT THE CUSTOMERS AFTER THE PURCHASE IS FINALIZED. As soon as the delivery person came, he said he would not move the furniture! The manager of the store was rude and he did not care about any customer satisfaction. It is totally not worth to wait for months to get this furniture, and where the employees have no regard for their customers. We went ahead and bought the La-Z-Boy furniture from another store which provided us a great service.

BUYER BEWARE
I bought a sofa recliner & paid a deposit. It was delivered a month
later with a defect. I called Lazy boy Latham wanting to exchange
it for the same couch w/o a defect and they refused & sent me to
a national service dept to make arrangements for a third party co. to make a repair. I was told their policy is to repair not replace however the website states that disputed items can be returned.
If repaired and there is still a dispute I have no recourse.
GO ELSEWHERE!