Ross Dress for Less

Write a Review301-483-7095

OPEN NOW - Closes at 11:00pm

I went to Ross in Laurel, MD store 0892 to buy a gift for my friend. I purchase a heel mirror but when I got to the car the glass cracked when I put it on my car seat. I wasn't more than 3 mins before I return to store to simple exchange the glass for an even or high value. Unfortunately, the manager Ms. Gloria refused to work with me and denied me a exchange. I was very unset because I recently purchase a house a month ago and had spend over a 1,000 in a past month in Ross. The fact that I am a faithful shopper and was giving my money to Ross over Marshall, T J Max and Burlington for my house really disappointed me. I will never ever walk into a Ross again and I will advise anyone I know PLEASE PLEASE do not shop at Ross. They are not customer first type of store. All they care about is selling your crap and not willing to work with you on a simple exchange.