Aptec Repair Service

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This company was sent out by our extended warranty service to repair our double wall oven on July 12. The first appointment I waited for hours for them to call and show up. When they finally did arrive it was one young guy in a small private compact car. He came in with no tools, spent less than 5 minutes total and left saying "he would have to get approval for repairs due to the expensive cost of what needed to be done".
He never came back or re-contacted us so we kept pestering the Warranty company. The service guy did not submit paperwork to warranty company so we were left in limbo. On August 30 the warranty company transferred our call to Ken with APLUS. He said "I advised insurance company the oven needs to be replaced. I won't be coming out nor will you hear from me again, the unit needs to be replaced!"
After several calls to the warranty company in September we reached our tolerance for dealing with the warranty company or APLUS and we stopped in at the store we purchased the oven from. We talked with one of the owners and he said he would try to get some action. The following week I heard from a supervisor of the warranty company that the parts had been approved and that APLUS would be back out to make repairs. Ken arrived on October 9 and tried to fix the oven without removing it. He was unsuccessful and said he would be back October 14 or 15 with additional help. He never called or showed up. November 5 we called APLUS and left message with a different Ken to have Ken call us about repair status. Never heard from him!!! (SURPRISE)
On November 11, we talked to supervisor at the warranty company and she said she had talked to Ken at APLUS and he would be coming out that same day with help. No surprise he didn't call or show up.
We're done with him after researching this company and reading all the one star reviews. APLUS will not be allowed to step foot on our property and the warranty company needs to send a reputable service person out. APLUS uses the same phone number and address as Aptec Refrigeration & Appliance Service. They have a D- BBB rating and numerous one star reviews on YELP, GOOGLE and Facebook. You can change your name but that doesn't mean you've change your flaws!