easyhome Furnishings

Write a Review580-699-2333

First, our schedule is from 11-3 in the morning so we wouldn't have told the customer we would be there by 1030 because my drivers don't get here till 1030 to start loading the truck. Second my sales guy did make a mistake he didn't realize we had no black bunkbeds. The ones we had were red and blue. The ones we carried previous to these were black and he just assumed by mistake that these were the same beds. We already had several bunkbeds in stock and thus couldn't order anymore stock at this time. The customer was upset and understandably so we offered him a full refund or we could switch him out for a black bunkbed when we were able to order again. None of these options appealed to him and after dealing with my manager in and irate and unacceptable manner I came out of the back office to talk with him. I explained to him a "mistake had been made!" everyone makes them its done. At this point I am trying to come up with a solution and he was unwilling to compromise and continued to tell me how I should run this business. He had a couch set that he hadn't had any problems with and returned that out of spite because of the situation with this bunkbed. Sometime you can't make a customer happy regardless of the solution. We have been in business here in Lawton now 2 yrs and this complaint isn't consistent with the level of customer satisfaction we usually provide. Sometimes you just agree to disagree and move on unfortunately this customer couldn't do that.