National Fitness Financial Systems

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These people are ruthless. I was told that my contract was still valid after it EXPIRES. Seriously? Who does that? Corporations who do not give a flip. Customer Service is anything but. This mouthy little girl was yelling and talking OVER me saying she was the only one I could talk to regarding my membership with Shapes Family Fitness. If you reach Allison Employee No. 2244 - hang up and try to get someone else, although I doubt it will help. You need to speak to the general manager of whichever franchise you actually frequent. Otherwise you are under contract until you send them a handwritten request to end the contract with 60-days notice.

JOIN ONLY IF YOU WANT TO GET OUT OF YOUR CONTRACT BY DYING.



Gyms who are affiliated with National Fitness Financial do so IN ORDER TO CONTRACT ITS MEMBERS FOR LIFE, LITERALLY. If you expect to be a member of such gyms for life AND you don't expect to relocate, then such a gym is for you. Otherwise, the only way to cancel your contract is to (1) die, (2) become physically or mentally injured in such a way that permanently prevents you from using the gym facility, or (3) permanently relocate to an area that does NOT have an affiliated gym within 25 miles.



VAGUE TERMS IN CANCELLING YOUR CONTRACT: Requires notice to National Fitness Financial that is "acceptable" to them. "Acceptable Terms" is not specified in the contract.



"ACCEPTABLE TERMS IN CANCELLING YOUR CONTRACT" means having an affidavit filed with a lawyer serving as a third party witness. A NOTARIZED STATEMENT IS NOT SUFFICIENT. YOU MUST HAVE A FORMAL AFFIDAVIT WITH A LAWYER SERVING AS A THIRD PARTY WITNESS.

My husband is deployed and I have spent an insurmountable amount of time trying to get National Fitness to suspend his gym membership at the Omni in Fayetteville, NC. National Fitness Financial is more interested in making the $25 per month, than working with military families. It took 3 days to get a return phone call from National Fitness, not surprising with their lack of customer service! WE will not be renewing our membership with the Omni and recommend any other military families not support a company that does not support the military!!