Mercedes-Benz of Clear Lake

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CLOSED NOW - Opens at 9:00am

I will never be back here again!

My car was worked on here my (Steering Lock Motor) went out on my steering wheel and cost me $1,568.85 to fix. It was dropped off on Saturday and picked up on Yesterday (Tuesday), drove my car to work this morning and my check engine light came on. Called the dealership to find out if my battery would be kicking off my check engine light, and they informed me that it shouldn't but I would need to bring it in. I scheduled it to be brought in today at 12:00pm spoke with Eric the (Service Manager) and told him what my complaint was, he told me that they would pull it back and find out whats going on. I waited for about 15mins in the waiting area he came back in told me I was ready to go. He told me that an engine valve was left open, and that was it. Never one time received an apology from anyone for my inconvenience and their negligence of doing half as work I honestly believe if my husband came with me I would have been treated differently; but customer service is truly an lost art. Eric is a piss poor Service Manager and because of that I would never set foot in Mercedes-Benz of Clear Lake again!

Absolutely the best car buying experience I've ever had. Easy breezy, the entire team was so accommodating, knowledgeable and respectful of my time, from bringing me a car to test drive at my office to final delivery and having Lucy teach me all about the car, much more than I ever wanted to know! The kicker though is that free lifetime maintenance service, I've never seen anybody come close to offering such a deal. Buy a car and you don't pay for maintenance! And then if that wasn't enough, they have a rewards program that gives me access to great deals at hotels, restaurants etc. I've already used their limo service and have to say I feel like a celebrity! Thank you Arod MB for going such lengths to create such an amazing buying experience! I know your service is top-notch as well, so will definitely be coming to you for that. For those other reviews that were so negative, all I have to say is give them another chance, the dealership I've dealt with is nothing like what you described. I promise.