Essen Motor Company, Inc.

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Awesome experience. I was blown away with how smoothly the entire experience went. They were wonderful to work with. I have found a new home for all my future car purchases. Thanks again guys.

Great customer service. Polite and professional ! In and out fast !Great customer service. Polite and professional ! In and out fast !

My husband and I went to a car dealership to look at a vehicle we saw online. We decided to pursue financing through the dealership and left a $500 down payment with them that day. We were given a "Bill of Sale" that shows the price of the vehicle, our down payment, and the balance of the vehicle. We DID NOT take possession of the vehicle. Our credit score was lower than we thought and the finance company would give us a loan minus $3000, causing us to have to come up with additional money down. We couldn't and didn’t want to do this. The car dealership then said we lied to them about our credit and they refuse to give us back our down payment money.

So I have to give at least 1 star? After this debacle 0 stars is more appropriate. As of today I cannot drive the car that I purchased from them, both temp tags have expired and they still have not sent me the title to the vehicle to have it registered. So I'm left car-less. But issues started after first taking the vehicle off the lot. I Immediately received a "stop vehicle immediately" error message along with ABS indicator light. I suspect that they reset error codes on the car for the test drive. This must be funny to them, the owner MR. Awad and another individual laughed when I asked for a rental due to them not sending my title (if they even have it) in a timely manner.

This dealer was kinda rocky at first to work with the owner didnt seem to be very friendly nor really showing much interest in my business i almost said forget it and wanted to go else where but i got a return call from the receptionist Melissa who went beyond the call of duty to earn my business she even got me approved financing options plus did all of paperwork involve very nice and patient young lady i really applaud her and her efforts the owner is so rude and cocky he totally disrespected her verbally right in front of me on a mistake that was made on a wrong pricing of a listed vehicle he priced and said she priced when she showed him on paper where he wrote the price himself and not her he didnt even have the common decentcy to apologize to the young lady he just rudely replied WELL TELL THE CUSTOMER MISTAKES HAPPENS walked away and left her to deal with the at that point angry customer on the ph long story short if you even decide to business with this dealer work with her direct are be ready to deal with a smart arogant none caring owner who can care less if you buy his vehicle or not but on another note the cars are in great condition and prices are great compared to surrounding dealers