Leesburg Premium Outlets
241 Fort Evans Rd NE, Leesburg, VA 20176
Reviews
12/05/2013
We went to Levi's outlet at Leesburg and we had the worst customer experience. We had a legitimate complaint they refused to handle, they refused to apologize to us and worst a lady (Olivia) who appear to be the store manager, ask us to leave the store while I was trying to explain the matter to another sale associate. She went on to snatch all the jeans from my sister hands. They all started laughing at us. Despite the humiliation we bought 21 jeans that day. We feel like we have been discriminated, aggressed, unfairly treated and humiliated because we are foreigners, my sister doesn't speak english, I do speak some English with a French accent, we were not dressed to impress. We believe that even if we are foreigners and donât speak the type of english those sales associates are used to, we deserve the right to complain and to be listened to. In which business school it is taught that a manager has to aggress a customer. If the sales associate Olivia has ever taken a basic management class she should know that Leviâs is in a business to serve the customers and never ever in dealing with angry customer it is recommended to aggress him. She has not even tried to engage with us, to listen to our complain, to understand where we were coming from, to apologize gracefully and find a win-win solution.Because of the aggressive attitude of the manager toward my sister and the humiliation we have been subjected to, we intend to take this matter to the next level.
02/09/2012
Provided by YP.comVery satisfied with the costumer service there. I was at the place on 31st of December 2011 and one of the girls who was on shift (Bethany) tried really hard to find the type of jacket I was looking for, unfortunately even then when we did find it there was no more of the correct for me size left. Bethany then started do calls to other stores in US and found one in N Carolina that had the right size for me. Gave them my CC N and got it shipped over my address in MD. The price was also very acceptable (It was over 200$ and I got the thing for around 80$ shipping included as well as I remember). Well unfortunately I didn't get it right away - there was delivery fail (which of course has nothing to do with the girls who did great job) and had to do few phone calls to the store in N Carolina but then again had great respond (got my clothing right away). Thank you.
More Business Info
- Hours
- Regular Hours
M-Sa 10am-9pm, Su 10am-7pm (Individual store and restaurant hours may vary.)
- Brands
- Armani Outlet, Athleta, Bath & Body Works, Burberry, Coach, Columbia, Forever 21, J.Crew, Michael Kors, New Balance, Nike, Restoration Hardware, Theory, Tory Burch, Under Armour, Vans, Vera Bradley, Williams-Sonoma, adidas, aerie, kate spade new york, vineyard vines
- Payment method
- all major credit cards
- Location
- Leesburg Corner Premium Outlet
- Neighborhood
- International Pavilion
- Associations
- Loudoun County Chamber of Commerce,Visit Loudoun
- Other Link
- Categories
- Clothing Stores, Baby Accessories, Furnishings & Services, Children & Infants Clothing, Clothing-Collectible, Period, Vintage, Commercial Real Estate, Department Stores, Discount Stores, General Merchandise, Handbags, Jeans, Jewelers, Leather, Leather Apparel, Leather Goods, Luggage, Men's Clothing, Optical Goods, Outlet Malls, Outlet Stores, Restaurants, Shopping Centers & Malls, Sunglasses, Women's Clothing, Women's Fashion Accessories
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes