Levi's

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We went to Levi's outlet at Leesburg and we had the worst customer experience. We had a legitimate complaint they refused to handle, they refused to apologize to us and worst a lady (Olivia) who appear to be the store manager, ask us to leave the store while I was trying to explain the matter to another sale associate. She went on to snatch all the jeans from my sister hands. They all started laughing at us. Despite the humiliation we bought 21 jeans that day. We feel like we have been discriminated, aggressed, unfairly treated and humiliated because we are foreigners, my sister doesn't speak english, I do speak some English with a French accent, we were not dressed to impress. We believe that even if we are foreigners and don’t speak the type of english those sales associates are used to, we deserve the right to complain and to be listened to. In which business school it is taught that a manager has to aggress a customer. If the sales associate Olivia has ever taken a basic management class she should know that Levi’s is in a business to serve the customers and never ever in dealing with angry customer it is recommended to aggress him. She has not even tried to engage with us, to listen to our complain, to understand where we were coming from, to apologize gracefully and find a win-win solution.Because of the aggressive attitude of the manager toward my sister and the humiliation we have been subjected to, we intend to take this matter to the next level.