The Mail Stop

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Unfortunately I had a very disappointing experience w/The Mail Stop & Michele regarding a package sent FedEx from her store, which was damaged in shipping & returned. I had a gift for family packaged, completed the shipping form & indicated I wanted to insure it for $100. Since the gift was a surprise to my family & Michele uses her name & company as shipper they had no idea the package was from me. I contacted Michele to let her know I would pick it up & found out that she had taken it upon herself to call my brother about the package because she said she misplaced the form I completed - the package was a surprise gift. She opened my package upon return to her store, & completed the FedEx claim form for damages. I picked up my package & she mailed me the $100 check. It wasn't until after I had repackaged the 24" x 20" collage frame w/the foam/gel motorcycle seat pad & paid for it to be sent FedEx again, that I realized I had not been reimbursed for the original $28 shipping fees. Michele denied they were due to me - she said they went to her to pay FedEx. I should not pay twice since the claim covered fees too.. Michele remarked that she had to be concerned about her bills & she even went so far as to say the things I had in the package were not worth the $100 I received! She keeps the fees I paid & I should not be reimbursed because I got more than I needed with the $100?? OMG!! She even tried to make me believe that she had to PAY for the FEDEX package RETURN - NOT SO!