Hilltop Animal Clinic

Write a Review508-892-0900

OPEN NOW - Closes at 7:00pm

I have been with this veterinarian for over 15 years, not all at this location. I have had a great experience the entire time. I have always had confidence in her expertise. She has always been compassionate, caring towards my pets and has gone above and beyond under her care. The office staff, including her husband, has been attentive on and off the phone.

The doctor is amazing. Her husband, who is the front desk person and part owner, is an ass! He is a horrible person and I can no longer trust my pet care with a person who is part owner with his attitude and horrible customer service. The doctor came out as I was picking up my records and arguing with the husband, and I was in tears explaining how wonderful she is, but I cannot continue because of her husband's rudeness and "I don't give a shit if I offend you, go elsewhere" attitude. He told me he doesn't like to do nail clippings because it's only $17 for them and it's a waste of their time, they only do it as A FAVOR. He told me he would prefer I go to Petco. Sending business away! All this because I had spoken with the doctor earlier, and was going to have the nails done at Petco because of the vet smell. A well known thing! Other pets can tell when one of them has been to the vet. I wasn't saying this office had a bad smell. I was telling him about my conversation earlier and he flipped out and said "go to petco" and hung up on me. I called back and went round and round. Again he said "I don't want you to come here for that, go to Petco." When I INSISTED the doctor told me earlier to come on it and there are openings tomorrow, he begrudgingly set up an appointment and hung up on me. I realized, I can't stay there. I called and told him I was going to pick up my records immediately he said "No, don't come here. I'll mail them" and hung up. I drove there and got them, which is when he started up again and the doc had to come out. I'm crushed. If the doctor calls me and says her husband/part owner is no longer in the "customer service" capacity, I would go back in a heartbeat.

I called today for an emergency with my pet ... I was told sorry im booked . This is the vet my pup has seen since we got her 3 years ago !!! when i said my dog is very sick ill have to find someone who can help . She said OK bye . All is i can say is i feel she really doesn't care about our animals or there well being . this is very disappointing to know after all this time . I did however call Abbott animal hospital and my girl was seen within the hour and i found the cost to be equal to what i would've paid at Hilltop. I am happy to say my girl is on the road to recovery thanks to Abbott and the caring staff and doctors . I will not ever be back to Hilltop a BIG lesson learned

We have had nothing but excellent care from the entire staff I have read reviews from others stating they are expensive well let me tell you they are not expensive compared to other places we have taken our pets Health care whether for animals or humans costs money. I also read other reviews saying that the desk staff was rude I certainly don't agree stop mistaking busy for rude.No they have no time for cit chat or your personal problems because they help as many pets a day as they can possibly can. With little time for breaks and lunch. As far as compassion My family finds them compassionate but they don't have the time to dwell on your problems and they shouldn't be expected to. I have no complaints and think that the complaints I read from other reviews are uncalled for and exaggerated.

Really disappointing. We brought our cats there a few times for check-ups and it was OK, a bit expensive but not bad. Our dog recently got sick, though, so we called to set up an appointment to have him come. They scheduled the appointment for the same day, only to call us back shortly and say they were cancelling the appointment because our dog had not been there before and we didn't bring our cats to them this past year. They weren't interested in dealing with us. They were convenient but always a tad rude and consistently made us feel negligent, despite the fact that we weren't. No thanks - go elsewhere.

This place is a joke! I called to get my poor puppy in because she was up for the past 2 nights with explosive diarrhea. The guy who Answered was a jerk. He said its to bits it's surgery day which is fine and all. So I asked for a different day he said no were busy. He didn't try to give any helpful advice on what to do next. He literally told me to deal with it!. I ended up calling west side and they helped me immediately. Never been so disrespected by a vet.

My beagle went there to have a lymph node removed. They were so rude. They couldn't even get him in for 3 months. They had bad attitudes including the vet. She should not be a vet. She needs to work somewhere where their are no people or pets. She told me my beagle didn't have cancer. 3 months later after a second check up he has cancer and tells me I need to make a decision asap she has other clients to get to. Where is the compassion? Why are u a vet?

Regarding Horrible Manners:



Dr. Nygard is very polite, loves animals, is conservative as heck in her treatment suggestions, and is kind to her

customers. Her husband isn't. Unfortunately, he mans the phones and front desk, and is brusk, less-than-polite, rude and unpleasant. Dr. Nygard needs to realize that having her husband anywhere in the building is not doing good things for her practice.

I'm new to the area so I called to inquire about the fees to get my cat a wellness exam & I am literally astonished by the level of rudeness I received. This was verbatim the call: i said hi, how are you? Person: yeah, what's up? Me: Uhm yes, I would like to inquire about fees for a wellness exam for a cat? Person: far too busy, don't have time for new patients. Goodbye. Click...If that's any indication of how you would treat my pet I'm glad you are "too busy."

She's good for routine wellness visits but nothing more. Her prices have increased over the past few years. Once you need her for an emergency or illness forget it. I had an emergency situation due to her conservative ways and then was told I had to go elsewhere because the surgery schedule was full! She's a scatter brain and doesn't remember anything. I have to constantly remind her of details and be totally proactive. It is my opinion that she is a mediocre veterinarian at best. Her husband runs the front desk and the phones & is very abrupt and rude. Both are unprofessional as well...he refers to her as "hun" I am done with them.

I found the employees to be extremely rude. I read other review of their rudeness but I have never experienced anything like that before. I felt threatened for mine and my pets Saftey. Look else where for a vet because if you question them on anything , you could find yourself in a disturbing situation. Not worth the risk.

Wow! I continue to be amazed at what a wonderful experience I have had with Hilltop Animal Clinic and Dr Nygard-Besse. She genuinely cares about the animals and their owners. If you are in the central MA area, Hilltop Animal Clinic is the place to take your animals.

Because your pet is so important to you, there is no other place to take him/her-only to the Hilltop Animal Clinic with Dr. Barbara Nygard. Her professionalism, love for your animal, and caring for your feelings are unsurpassed. She will always keep in touch with you and is an eternal optimist! Our very best wishes to her for her new Hilltop Animal Clinic! Can't wait!



Carolyn C.

Auburn, MA

Check out her website at Hilltop-Animal-Clinic.com