Rough River Appliance Repair

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CLOSED NOW - Opens atTomorrow 9:00am

Charlie is the owner and he was great to work with. We bought a new home and the washer did not work. I called on Friday and he came over Saturday morning to diagnose the problem. He ordered the part right away. The part came in on Wednesday and he installed it on Thursday morning. The washer works great, and the cost was a fraction of what a new washer would cost

We called and they came out pretty quick. They said the part needed would take 10 days to get in m then they'd call me.

1 month later I had to call them. They could only come out 1 day a week. When that particular day wouldn't work for me, they said they'd call back to reschedule. They didn't; I had to call them. The day that week didn't work for me so they said they'd call back. Nope, they didn't.

Now my fiance got involved. The lady at this company got very ugly, and with an attitude said WE aren't cooperative. Then she said she wished the warranty company would have gave us a different repair team...and that maybe we should call someone else!! Really?!?

Oh and every single time I talked to them, there was a screaming, crying infant in the background.

This is a terrible business. Do yourself a favor and shop with a different company.

We bought a refrigerator from Rough River Appliance not even ten days ago. My husband notified the business’s owner Charlie Kiper that there was a water leak coming from the inside of the appliance. Mr. Kiper, “stated he would be at our house the next day, needless to say he never showed up, nor did he call. A few days went by before we finally got a hold of him again. Mr. Kiper stated that the part that we probably needed would be in in about 8-10 days. In the meantime, turn off the water to the appliance, in which we already did. The owner of Rough River Appliance is not Dependable and he doesn't do what he states he will do. Think twice before calling them.