Action Heating & Air

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HORRIBLE HORRIBLE COMPANY-- Ben will never return your call AFTER the sale- After 4 days and paying almost $7000- still not working- installers showed up 2 hours late- and Ben not returning calls. DESERVES 0 STARS

Please do not use - they are scam artists and liars. I have never encountered such blatant dishonesty.





My air conditioner wasn't working so I looked to Angie's list to find a reputable company to come out and diagnose the issue. It was about 8pm on Friday evening, and Action Heating & Air was the top-rated company so I called them first. They sent someone right out. Ben showed up at my house at about 9pm and quickly looked at the thermostat, the breaker and the system inside and outside of the house (a total of 5 minutes). He spoke very quickly and told me the unit needed to be replaced. That it was over "20 years old" and that the outside coils were disintegrating, etc. He quoted me two prices $4,000.00 to just replace the outside unit and $7,900.00 to replace the whole thing - we have 2.5 ton unit. My husband came home in the midst of this and didn't get a good feeling from Ben, so he decided to pass on the "offer/pitch" and call others for second opinions/quotes. Of course Ben quickly became annoyed and said we "you won't find a better price," and wrote up the slip for $125.00 and went on his way. After he left, we got a phone call from Manny at Action who said that we could reach out to him with any questions.



The next day we had another HVAC service come out and the guy took his time and carefully diagnosed the issue - there was a clog in the drain in the condensate drain line because the air filter needed to be replaced (we just moved in a few months ago). The outside unit still had freon and as soon as the drain was cleared it began working properly. The repairman charged us $90.00 for the fix ($35.00 less than Action charged us to do nothing but lie and waste our time). My air conditioner is now working and the guy that fixed it said we should get 10 more years out of our 12-year old system (Ben told us it was more than 20 years old and could not be repaired, only replaced). We called Manny at Action back today to file a complaint, but he wasn't there so my husband spoke to Jim. Jim was annoyed and rushed once he realized the purpose of the call and said that Ben reported that he tested the freon levels and that they were at less than 20%, etc. When we told him that this wasn't true and that we didn't even need freon, he said he would refund us our $125.00 if (and when) it's still working this coming Monday (implying that he doesn't believe it's really fixed). We'll see if that happens.



Overall, this is a company that preys on people when they are in desperate situations. I made the mistake of telling them we just moved here and I didn't know anything about the system, so they lied to me and made it seem like it was on it's last leg to make a quick and overpriced sale. Additionally, we did get quotes to replace the system from two other companies, for the outside unit it would be $2,900 (compared to Action's $4,000) and both inside and outside $4,000 (compared to Action's $7,900).

Agree with the previous comment. While they can come immediately and replaced a gas furnace in one day I have determined I paid three times the normal price for an average unit. Do not go for their meet the price guarantee. The price guarantee requires the same unit and they are the only Westinghouse distributor in the area so the price guarantee is useless. Ben is a smooth operator with a practiced technique and based on other comments and how he determined that the furnace was cracked I now think that my furnace did not need to replaced at all. First time I have been scammed and feel very much taken advantaged of and manipulated. Always get a second quote from a reputable contractor which is not Action Air Conditioning and Heating!

Scam artists. They tried to pull it on me, and apparently this is their routine... They will tell you need a whole new heating or air conditioning system when you do not. Do not call this them ("Ben" is the owner, he acts like he is just an employee). But if some reason you did, DEFINITELY get a second opinion from a reputable company.