Firestone Complete Auto Care

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CLOSED NOW - Opens at 7:00am

Every time I go something goes wrong. I'm never going back again. Don't fall for their $89.99 brake service per axle. That is just a trick to get you at the door but they don't honer it. I just had my car serviced. I wanted to use the coupon for both front and back axles, it included replacing the all pads and resurfacing the rotors. The total should be around $200 including taxes but I was charged $341 and they replaced the rear rotors but did not resurfaced the front rotors. They will always trick you to get more staff done than you need and they do what they want instead of what you need. They lost my trust and I will never go back. This also happens to the location at 8510 Orion Pl Columbus, OH 43240 where I used to go. From now on I will just avoid them period. I always end up paying more than I expected and unhappy with their service.

This Firestone can do good work based on my personal experience. However, beware of inconsistencies in their workmanship. Even though I've had several excellent experiences, I've an oil filter improperly mounted and leaked oil, car was not fixed on time.

Avoid the place. Left the car for Oil change + alignment on saturday. they had NOT touched my car till 3:45 pm on Sunday and wanted me to wait one more hour. Close at 5 pm on sundays. claim that when you drop off the car, the people who come behind you and wait at the store actually get ahead of you in line.

Randy, was unappologetic and actually hung up on me, when I asked WTF is the matter as above. I will NEVER go to any Firestone Store again. I was going to spend about $200.00 on Oil change+ life time balance and alignment and they lost it all.