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Reviews

DD
Duckett D.

09/05/2019

Provided by YP.com

I shop at this Kay jewelers often, this time I had to have jewelry repaired. Once I picked it up I requested to have the diamonds tested, which I didn't think was an odd request, being that they were MY wedding bands. The store manager proceeded to say "they wouldn't switch out the stones on diamonds that size, they wouldn't risk losing their job over that" it really made me feel uncomfortable and I left really agitated. I generally don't have that problem. However, I won't purchase anymore jewelry there and will not suggest Kay jewelers in Lewisville to anyone.
Feeling disappointed in the customer service.

B
bosscause

12/17/2007

Provided by YP.com
Great service

It's the sales associates that keep me coming back to this Kay Jewelers, they remember my name... and I only come in for very special occasions. These guys are great.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Extra Phones

Phone: 972-315-6206

Phone: 972-315-1600

Phone: 972-315-3366

Phone: 972-315-6333

Payment method
financing available, discover, master card, visa
Location
Music City Mall at Vista Ridge
AKA

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Categories
Jewelers, Jewelry Designers, Precious & Semi-Precious Stones, Watches
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