Waterworks Repair

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Do not use Ben Holcomb and Water Works repair! Ben is completely irresponsible, will lie to you, and will rip you off at any chance he can get. Our trailer snapped a torsion bar at the pier 121 ramp and he was the closest repair facility. We agreed to leave our boat and trailer with him to have the trailer taken to a separate repair company and be fixed because it could not be driven, and we asked Ben to look at our trim tab pump because it was acting up.

Ben hired a towing company to have the trailer transported and in the process of loading it between him and the tow company they broke the trailer jack and wheel. Ben said that we (the boat owner) would not be responsible for the damage. We kept in touch with the trailer repair company throughout the process and they were great to work with. However when I called Water Works on the day we were to pick it up a lady answered the phone and was extremely rude, telling me that we called too often. Keep in mind this was our third call to this shop in 10 days.

I talked to Ben at this point and asked about the trim tab pump in which he quoted me "around $600", I told him, no thanks we will be picking up the boat today. On the way to the shop we called to let him know we where headed his way, about an hour and a half drive for me. Ben said our trailer was there and he "could see the guys at the ramp loading our boat back onto our trailer." When we pulled up to the shop about an hour and a half after the phone call, our trailer was there sitting in his parking lot with no boat on it. So we waited around for about 20 minutes for Ben to pick our boat up with a hoist and put back on our trailer. At this time I inspected our boat... the fiberglass on the bow was damaged by the wood block he placed under the hoist cables and there was an oil stain in our seat cushion from where his mechanic had carelessly laid the cover from the hydraulic pump on the seat. The cover was still on the seat when we I inspected him. When I pointed out this damage Ben only handed me a bottle of degreaser to try to remove the stain myself and said he was not responsible for the bow damage. As it figures Ben would just deny, deny, deny. At this point I am just ready to get out of his shop.

Go inside to settle the bill. So, the Bill comes in at twice the amount quoted $1200 on what was should have only cost $600. Ben added over 50% of the charge from the trailer company to the bill, and was charging me for the jack which HE BROKE!! Ben refused to take anything off the bill, and simply took advantage of us being stuck in our position. Should have just brought cash and only paid for the originally quoted cost minus other damages he caused. I would never do business with this guy or his company again, and would highly recommend that nobody does business with him. I understand that people are in business to make money, but this guy is not honest and it cost me $600 more for him to do absolutely nothing but damage the boat and trailer.

Oh, and the part that he quoted $600 and I didn't have him work on... I picked up for $60 and installed it myself in five minutes.

I have a 1999 Searay 260 Sundancer. The boat was bought from a salvage auction in Houston. As the buyer i was unsure of the conditions of the boat but i could see a diamond in the rough. After meeting the staff at Waterworks Repair i was assured the work would be completed within a reasonable time and at a reasonable rate. When i came to pick up the boat i could not believe my eyes; i did not think the boat could look this great. I had some keel damage on the front, and before putting it back in the slip i could even tell where the damage was perviously. They did an excellent job and i will be a repeat customer.