Lexington Furniture

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The furniture and quality are excellent but once Lexington Furniture Company gets your money, you might as well have shopped at IKEA.



The items that we purchased that were in stock were delivered promptly not the 8 to 10 weeks estimate. The two large glass front bookcases were not. After 8 weeks I called to find out about delivery. After three days of "finding out where things were" I was told thatLexington Furniture never received a back order notice from Dovetail and that there would be another 8 to 10 week wait. What a coincidence! The same amount of time as if the bookcases had never been ordered!



Today May 29, 2015 the bookcases ordered December 29, 2014 were delivered. The delivery men were polite and helpful however, the bookcases tip forward on carpeting because they do not have levelers which good quality furniture should have. The delivery men anticipated some issues because they noticed the lack of levelers but are not supplied with anything to compensate. The delivery men called their manager for a suggestion or at the very least the name of someone were could hire to compensate for Lexington Furniture's lack but the manager said that I was pretty much on my own for that. The delivery men did move a couple of heavy chairs in front of the bookcases to keep them from falling on top of us. They also left the shelves out as that made the bookcases even more unstable.



For this kind of service, I could have saved a lot of money and ordered from Ikea. I have ordered from West Elm, spent a _lot_ less, and had a company who cared. #LexingtonFurnitureFail



Edited to add: I called the Lexington Furniture Company and asked to speak to the manager. I was told that he was with a customer but would call me back. I explained that he needed to be fast because I was posting bad reviews on social media. The owner did look up my name and see what all had transpired. Lexington Furniture is sending someone to make these bookcases right on Monday.



June 1, 2015 two hours after help was supposed to arrive or call NOTHING. My original assessment still stands.