Norandex Inc

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I purchased vinyl siding from Norandex and brought in a large sample for comparison. We discussed how it even needed to be Dutch Lap, but the sales rep made a mistake in ordering and didn't get the siding I needed. They loaded it in my truck and I brought it home only to later find out THEIR mistake. Now they REFUSE to rectify their mistake. They are unorganized and have extremely poor customer service. I understand policy, but I also understand not hosing customers for the error or employees.