Sears Window Replacement

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I have been in the store numerous times. You would think I would have learned my lesson. Each time I have been treated rudely or totally ignored. Last night we ordered a saw for my son's birthday. I did store pickup as they had 3 in stock. I received an email at 9:30 this morning saying it was ready for pickup. I printed it off and went to the store about 12:00. There were two working and two customers in the store when I got there. The owner was friendly and said he would be right with me. The customer he was helping said she could finish looking, and he could help me, which he did. I told him what I was there to pick up and that I had an email saying it was ready. He sent the second man to look for it. The second man came back saying it was not in the back. Then he asked me what it was. I told him and pointed it out on the email. The second guy said they were in the store on the shelf, to which the owner replied that I could not have one from the shelf. So I explained that I did not have it shipped to the store, I had bought it from the store as they had 3 left. They didn't seem to understand, maybe because they didn't read the email. I made the remark that this is how it is every time I buy something from this store, to which the owner replied, "Well, then you are not doing something right!" First of all, what happened to the customer is always right, secondly, I had an email saying it was at the store. I went online, purchased it, checked store pickup, and got an email saying it was ready for pickup. I don't know what I did wrong. When the owner saw he had struck a nerve, he backed off saying he was playing with me, which he wasn't because he was as serious as an heart attack when he said it. He tried to explain that he was a new owner and the customer service was so much better now. NO...it is not! It is worse. They need to read up how to do store pickup. My daughters have even complained about the service and the way they are treated in this store. My husband, who knows his tools better than anyone, was treated like he was a moron the first time we went in this store. (That was under the previous owners) I will really need something pretty bad before I go back. We had really considered buying 2 more of these saws for my son in laws, but we will pay double before buying them from this store.