White Knoll Veterinary Hospital

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I feel very lucky to have found White Knoll Vet. I have two very special chihuahuas, Margarita and Bailey. The staff is very knowledgeable and go out of their way to be nice and helpful. Dr. Todd was able to help my oldest Chihuahua, Margarita with her severe health issues, and has continually been involved in Margarita's recovery. If you're looking for special veterinarian to take care of your special family, check out White Knoll Veterinary.

The Staff is very friendly, courteous, understanding and helpful which is great! However, I am an owner of two senior dogs. One of which is 17+ years old, has been under regular veterinary care in a different state with the same vet 10+ years. We were there to get antibiotics for a urinary infection. Four things I found concerning:
1) Off the bat recommended dental of extracting 10 or more teeth (over $1,000 estimate) even though he was not exhibiting any teeth issues. Food intake fine, gums not bleeding, breath is fine, nothing swollen - I contacted my long time vet who had just seen my dog 4 weeks prior was told it was not needed and gave detailed notes as to the condition of his teeth on the last 4 visits.

2) Test happy with scare tactics such as could be cancer, may have liver damage, might need to see a specialist etc. Thankfully I don't scare easily and have good knowledge of the lingo she was throwing around. Lab work would have been ($542)

3) Argued with me about Thyroid testing. I asked if she would run a full panel, T3, Free T3, T4. My dog has been on Thyroid for 4 years, we do this test every 90 days I needed to have it done again to get his meds from my prior vet. After agreeing to run the test and send to my longtime vet she argued with my about why I needed the full panel. I tried to explain they need to see how much the thyroid makes versus what it uses. Got no where. Found her to be closed minded.

4) Lost lab work - agreed to a cbc, urine being sent off for further testing against my better judgement and a senior panel which I found out later we really didn't need. I received a call the next day that they needed to draw blood again because they lost the lab or it sat in their office too long to be usable. Not sure which is correct because I was given two different reasons. I told them I had changed my mind about the senior panel, by that time, I had found out for sure it wasn't needed was denied a refund and told that I had a month to come back in to get the second blood draw or they wouldn't be able to run the lab nor would I receive a refund or credit.

I think this vet is fine if you have younger pets with no major issues. I am very thankful I have the knowledge and understanding I do or I would have put my dog through way more than what was needed and beat myself up for being a negligent pet owner re:teeth. Because I felt strong armed about the the senior test, did it, as I suspected it all came back fine as did the urine. Total bill to get the antibiotics we came for $251

Lesson learned, always seek a vet who has been in practice longer than your pet has been alive. ;-)

My dog suddenly didn't want to eat. Suspected a dental issue. White Knoll Veterinary Hospital worked him in. When we arrived there was no one waiting ... All patients were being taken care of. I thought we would have a long wait but, no, we had a short wait. They were wonderful. Lucky is feeling much better and began eating again by Saturday night. Yes, a tooth issue which will be removed soon. Thank you White Knoll Vet.!