Your IT Department

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I recently had a concern about potential malware threats, and after just a few minutes of internet research, I realized that my ability to figure out all the steps necessary eliminate potential threats was clearly exceeded. I'm not a complete tech dummy, but I was previously fairly ignorant about all of the ways that we are at risk in our use of technology.



Matt immediately understood my concerns and validated them. He was able to explain to me the nature of today's tech vulnerabilities and how to best protect oneself. He also walked me through the process of restoring my devices to factory original (clean wipe) and resetting all appropriate passwords, etc so that I would have security and complete peace of mind. So after one session with him, not only did I have clean devices (all my data intact), and peace of mind, but most importantly he took the time to teach me how to do these things for myself. He also educated me on the best ways to prevent the necessity by protecting myself up front.



Matt clearly had the expertise to help me with my situation, and was able to do it without talking down to me or over my head, either. Tech support GOLD.

It was around noon on a Saturday, and my Dell Inspiron laptop “fell” off the bed in what can only be described as an angry and forceful manner. I’m a W&L college student, but unlike many other students, I’m on complete financial aid with limited (if any) support from my parents. I tried over and over to get my “stupid, useless” laptop to turn on, but of course it did not. At around 7:30 pm I started calling IT companies even though I knew I wouldn’t be able to afford any repairs. I had no luck until I called Your IT Department, who miraculously picked up the phone at 8 pm on a Saturday (I’m from Chicago, that’s just simply unheard of). Though their prices are extremely reasonable, with my situation it would not be possible for me to pay upfront. Upon expressing this concern and asking about payment plans to the owner, Matt, he simply laughed and said “don’t worry, we’ll take care of you”. By 9:30 they had met me to pick up my laptop and begin repairs. They were super nice and very reassuring that I would have the data I needed recovered (I was mildly freaking out, the philosophy proposal for the 15-20 page final philosophy paper worth 60% of the final grade was lost somewhere on my oh-so-broken laptop and had not been backed up anywhere else – on top of this I’m a writer and none of my incoherent babblings are backed up anywhere else either). I can’t describe how grateful I am for the compassion of Your IT Department; not only was this the most efficient and exceptional service that I had ever received, but they had a complete understanding for my particular situation and were willing to work with me still, something most places would scoff at in our “wonderful” capitalistic society. My computer was finished with all repairs by Sunday night, which I can only describe as either remarkable or magic – they must have used magic – since I didn’t even hear back from other IT places in town until Monday afternoon. When I got it back, it was in better condition than before (I’m serious, magic is at work here), and all my data was recovered. I would not only highly recommend Your IT Department for any technological needs, this is the ONLY company I would recommend. Thank you guys again for AMAZING service and for saving my poor little laptop’s life.