CEFCO

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Do not stop here if you need mid-grade gasoline or customer service! I had noticed some problems with slow gas pumps before but never thought much of it except annoyance. Tonight, I went again to buy gas and noticed the pump was running slowly. I went in, went to the bathroom, made a withdrawal at the ATM and a purchase at the counter. I asked the "assistant store manager" what the problem with the tank was. He asked if I was buying midgrade gas, and I told him yes. He then said it would always be that slow, because the pump draws from the regular and premium tank and blends it to make midgrade. Well, most gas stations do it that way, so I went back out. Almost ten minutes had passed at that point and the pump had dispensed only 1.961 gallons of gas. Ridiculous. I went back in and told the assistant manager that and he just shrugged.



I asked him to give me the contact information for his area manager because he needed to know how bad the pump was functioning. The "assistant store manager" informed me that he would not do that, and I would have to get that from the store manager. I asked him to call the store manager and get permission. He refused to do that also and said I needed to come back tomorrow and ask. At that point I advised him that I would not do that; that I was here now requesting the information; and that if that was his attitude toward customer service, I would not be returning. He did not even ask for my contact information to pass on to his store manager or the area manager.



I then had to drive to the nearby Shell station where their blend pump dispensed 11 gallons in just over 2 minutes. If you buy midgrade gas AVOID CEFCO. They have a mechanical problem with their pump and they don't care. One would wonder if the pump is that inefficient, if it can even be trusted to blend the gasoline properly.