Hawaii Pacific Dental Group Kauai Inc

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The worst dental office experience by far. The office assistant is very rude. Almost 2 months after my husband paid close to $600 for a filling, he still had pain in that tooth. He scheduled an appointment for the doctor to see what is wrong and on the day of the appointment he gets a call from that rude office staff, which I answered, that they do not take our insurance and they cannot see him and she hangs up on me. my husband called her back, she spoke with the doctor and said, " the doctor will check if he did something wrong but after that, we will not see you anymore." I myself had an appointment scheduled 2 weeks in advance they told me that they accept my insurance , when I came for my appointment after waiting for a while for my turn, the doc saw me for under 5 minutes and told me that he cannot take care of it that day even though it was a very simple issue. so I was told to come back in 2 weeks. A complete disregard and disrespect for a patient's time. Just before my appointment, they called to say that they do not accept my insurance. They changed their mind. the funny thing is that the doctor's name is still on my insurance as one of the providers (See picture) so it seems to me as they discriminate not by insurance but by people. I went to a different dentist across the street and had a wonderful experience. Going to the dentist is a stressful occasion as it is for most people. Getting to a dentist office and have an overtired doctor that looks like he has had it and just about to have a breakdown and rude stuff is only adding to the stress level of the patient whether the patient is aware of it or not. I do not expect perfection but I do expect kindness.