Total Quality Services

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Around Dec. 10, 2010 I called my home warranty company AHS (American Home Shield) with a need for my heating system to be fixed.



AHS contracted with Total Quality Services (TQS) to fix our heat. TQS gave us a service time window and showed up 3+ hours later after 10pm! Next day still no heat! Over the next 3 days- 4 days TQS came to our home 2 more times, gave excuses about why they had to put other service calls before us and still coming 3+ hours after the promised time and still we sat in a COLD house!!



Finally I had to call AHS and escalate the call and was allowed to find a different contractor to help us...



Today Dec. 19, 2010 "Veasey Total Completion" fixed the issue in 30 minutes and found mistakes that TQS made!

This place doesn't even deserve one star...i'm being forced to give them one in order to submit this review. My experience put very simply was this....I live in the city, the service technician contacted me and told me he was on his way to my house...I said I will meet you...I pull up on Piedmont Avenue and park my car...he calls me from his van and tells me he can't find a single "legal" parking place to park. Ok now in the city the streets are lined with cars, there are so many parking places up and down Piedmont that he had his pick but he said there was nowhere for him to park. Then I even pointed out that there was an open space directly in front of my condo building at the front door. A primo parking space to t hose of us that live in my condo...however he told me it was not a legal parking place. not sure what driving school this man attended but basically he left and never got out of his service van b/c there was nowhere to park in the city of Atlanta. DO NOT CALL THIS COMPANY. WASTE OF TIME