Cleaning Ninjas

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CLOSED NOW - Opens at 8:00am

First time client. Hired them to clean a rental after my tenant left. Picked Cleaning Ninjas based on reviews. After talking with the scheduling person on the phone, the service was scheduled for the next day at 1pm. At 2pm, with no crew and no call, I called. The scheduling person (same as the day before), stated that she had inadvertently scheduled it for the following day. She was able to locate a crew that could be available within the next hour or so and said she would send them. The first person on the crew showed up within the hour, but the rest of the crew not until about 30 minutes after that. I later received a call from the crew chief that they were about completed, so I went to the house. The crew chief walked me through before they were complete (there was still someone in the kitchen), and I noted that the windows in the two front bedrooms had not been thoroughly cleaned. He stated he would have the windows redone. The team completed and departed. Because the kitchen was still "in progress" during the review, I didn't get a chance to get back in there before they left. When I did, I found the inside of the refrigerator had not been cleaned. I immediately called the team chief, who informed me that refrigerator interiors were extra and that he would call the office and then call me back. I don't know if he ever called the office, but he never called me back. I checked the windows, and they were still not cleaned to standard. I later called the office (after office hours) and left a message, asking them to call me. It has now been five days and no call back. I also found that they did not thoroughly clean the vertical blinds at my patio door, in fact the top rail was not touched at all and had cobwebs and dust. I also found that the kitchen floor may have been swept, but it was obviously not mopped as there were a couple of dirt clumps and when I picked up those clumps with a paper towel I rubbed the floor and the paper towel came back very dirty. Very disappointed, especially with no call back from the company after phone calls to the crew chief and to the company itself. I don't feel like I need to make multiple calls in order to be contacted.