Buddy Stasney Buick Gmc, Inc.

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My transaction with this dealership, will be my last. I traded in a vehicle and the dealership failed to process the balance of the loan that we due (payoff) until 59 days had passed and I had been charged with a "late payment" with the lender. The real interesting note her is that I questioned the dealership on 3 occasions regarding the payoff and was assured that the payoff had been made. Subsequently, I was then told that the payoff was mailed, twice, and was returned by the US Mail as undeliverable. I asked for copies of the envelopes that were cancelled by the PO but the dealership failed to provide the, certainly indicating a cover-up. Also, the transferred registration was not processed for 52 days, leaving our vehicle with improper registration for that period as well. This is poor business and certainly indicates cash flow problems. Neither of which I desire to be associated with in the future.