Murdock Hyundai of Lindon

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AWEFUL. If I could rate 0 stars I would.



The windows on my car did not come tinted and I was told to tint them afterwards for less than $100. A few months later, after a small altercation with a construction cone, I needed to get a side mirror replaced.



I called the service center and asked for quotes on the mirror and the tinting. I was told the mirror would be $199 plus $30 labor and that the tinting would be $60 and they would not charge any additional labor. I dropped off the car on a Friday morning after being told it would take a day to get the work done. They were unable to show me examples of tinting and I knew nothing about it. I said that I DIDN'T want it too dark, I just wanted a little tint. I went out of town and got permission to leave the car over the weekend.



When I called them on Monday, I found out that the tinting nor mirror had NOT been done. It took them two more days to get it done. Durring that time, I called in 2 times a day, always being told it was almost ready, which made it impossible to plan around. I basically had to call family and friends last minute for rides to and from work, social and church responsibilities.



Then, when I picked up my car on Wednesday, the tinting was almost pitch black!! I found out it was one level away from the darkest legal level for tinting. A level that had to be special requested. I complained, had to wait another hour to see a manager. He said they would fix it free of charge, but that they could not do it for another week.



Before leaving, I paid for the mirror and tinting work. The bill came to $300. I was just happy to get out.



I made an appointment and took the car in again to fix the tinting. What I had been told would only take a day to fix ended up taking over two days to get done. Again with the same back and forth and the same promises that I would get a loner car. The same scrambling for rides and being stranded places. I finally got the car and it looked good.



Now, two weeks later I just got a call from them saying that I have not yet paid for the tinting AND that it will be $160!!!! I have no words for how angry I am. They are the most unprofessional dealership/service center I have ever worked with. I will NEVER work with them again.