Chase Bank

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OPEN NOW - Closes at 6:00pm

My wallet was lost recently while I was on vacation. After arriving back home I visited the Chase bank at 610 Thornton Rd. in Lithia Springs Georgia.
The first teller I spoke to, (Danae Scott) was clearly unaware of Chase banking policy & technological capability as she stated to me that without ID, or a chase debit card, $100 was the absolute limit on my withdrawal. This teller (Danae Scott) was very dismissive, her attitude was very pompous, and her demeanor was totally cavalier. Not one time did she offer to escalate the situation to someone that could offer a sound solution, “and there was a solution”. Instead, she maintained what can only be described as “her clouded and somewhat uninformed posture as I just shook my head in disbelief. Then I called a Chase Customer Service Representative (CSR) while I was in the bank. The CSR informed me that with my cell phone and my Chase app available, I should have no problem withdrawing this amount. I moved on to the next available teller by the name of (Connor Williams). Before I had a chance to try and explain to Connor what I needed, he threw both his hands up in what was admittedly a defeatist response and a reluctant and unwilling disposition. Connor was no help; his lack of initiative and customer service was quite disappointing. So I moved on and looked for assistance elsewhere in the bank because at this point it was obvious that Danae and Connor had limitations.
I came in contact with Ms. Jennifer Romero as she walked through the seating area of the bank. Finally!!! Ms. Romero did everything indicative of a knowledgeable, professional, informed Chase employee. She listened, gathered the facts, evaluated the resources available to us, and she helped me to withdraw the $400 needed. As for Danae and Connor, well, let’s keep it positive. Maybe some additional training would help those employees to better understand the needs of the account holders and to acquire some proactive resourcefulness.

Rob C.