Walden Brook Apartments

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UPDATE:



Do not move into this apartment complex. I moved out the end of February and still have not received my full deposit back. Upon moving out, everything checked out in the apartment and I was told there was no charge for anything. I had to wait over a month to receive part of my deposit back. When I called informing them that I planned to litigate they cut a check for part of the deposit. Because the management team, more specifically the assistant manager, made in error in the accounting system I am still missing a portion of my deposit. After countless communication attempts with this apartment complex resolution does not seem to be in sight. They do not care about being professional; please do not waste your money moving in these apartments.



Previously Posted:



I took possession of my apartment on the 22th of February but the apartment was not ready when I attempted to move in. The apartment had major problems with the carpet, paint, and even the fixtures in the bathroom appeared to be damaged but not replaced. I m not sure who was in this apartment before me but if they had to pay for these repairs they were not done. I moved into an apartment with a carpet with burn marks, juice stains, and permanent dirt marks. The sink in the master bathroom has burn marks on the counter and in the sink; but none of these issues were addressed before I moved in. After I requested that these issues be handled I was given new carpet and told the apartment was already painted; none of the other issues listed above were dealt with. I had a few other issues with the apartment which were dealt with by maintenance promptly.

My biggest problem with the move to Walden Brook was the company they used to clean and eventually replace the carpet entered my apartment after I had taken possession and turned on the air, all of the lights, and left them on overnight. They then left my front door open so when I returned to my apartment to move more of my stuff in I was alarmed to find the door open for the second time. As a single woman with young children that was unsafe and annoying to know I would be responsible for their carelessness. I have lived in places that cost less but were better maintained and presented. I expected more from Walden Brook and thus far I am disappointed. I understand that they cannot control how a tenant treats the property but turning an apartment over to a new tenant with damaged carpet, paint issues, and permanent marks on the fixtures is not okay. The only saving graces are the office staff (Jacqueline and Jennifer) and maintenance worker (Aaron). They meet my expectations of what I thought Walden Brook would offer. Jacqueline, Jennifer, and Aaron appear to be friendly and helpful so hopefully my time at Walden Brook apartment complex will get better.