Royal Maids

Write a Review843-249-6160

Best on the Beach fantastic service they done a great clean, I have them on a weekly basis to get ALL my dogs hairs (two).
Go for it,great value.

Royal Maids did not clean laundry room or master shower. Did not even bother to lift area rugs or dog bed/pillow to vacuum under them. Many areas found with dust. Stovetop was also left not cleaned and trash was not taken out. (many of these things are listed on their website)! This is BASIC cleaning. No one should have to tell a cleaning company how or what to clean!

If you're looking for an honest cleaner, keep looking.



I was price shopping for house cleaners on Friday July 27th & called Royal Maids and reached one of the owners of the company. I told her about my house, it has 4 bdrms, 2baths, a kitchen, living room, dining room and a den. A total of 1500 heated square feet. She gave me a rate of $180 to clean the inside of my house & did not mention any time limits.



On the afternoon of July 31st she called me and tried to extort an additional $180 for the job. Perhaps she thought because she waited until the last minute to contact me that I wouldn't have any other options but to pay her before my tenants moved. Perhaps her workers thought they could get paid more by claiming the job was bigger than it really was. I don't know.



She claimed when her workers went into the house they called her immediately to say the job was going to take longer than the 3 hours she told them it was going to take. An honest business owner who discussed a time limit with me would've contacted their client to advise me of the situation and to get authorization to begin the work and for the extra charges. That wasn't done here because Royal Maids is not an honest company.



I told her you quoted me $180 to CLEAN the inside of MY WHOLE HOUSE and that’s what I expect your people to do. She said she’s not going to send her people back tomorrow unless I agreed to pay her an additional $180. I told her what she was doing was a bait & switch and unless she was going to finish the job she agreed to do at the rate she agreed to do it at, that her services were no longer needed and her employees were to leave immediately and that’s what they did, leave.



On her website it's posted, SATISFACTION GUARANTEE POLICY - If you are not satisfied with your house cleaning call within 12 hours and we will be glad to rectify any problems free of charge. Refunds are not available.



Apparently this is not true because she refused to rectify my problem when we spoke on the phone and after I sent an email. Royal Maids tried to take advantage of my family. The second cleaner I hired took pictures of the house and questioned if any professional cleaning was done at all. Keep in mind Royal Maids claims two people were there cleaning for three hours.



To top things off she wants to be paid in full and submitted 2 statements, which were a bunch of lies written up by her employees, to my credit card company to have her $180 charges reinstated which I'm disputing. I'm in the process of getting additional statements myself that will prove her two statements are lies.



There are good honest cleaners out there, this is not one of them.