Gentec Services Inc

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GENTEC Electrical Services provides residential and commercial clients with one-stop electrical services, including lighting, audio, video, security cameras, computer networks and energy management. The company offers a rare combination of technical expertise, craftsmanship and dedication to customer satisfaction, says president and founder Joe Scerbo.Mr. Scerbo and his employees have more than 35 years of combined electrical experience, and they’re comfortable servicing small, medium and large jobs. GENTEC Electrical Services also installs electrical wiring, closed-circuit TV systems, data centers and uninterruptable power systems (UPS), heating and air conditioning controls, home automation and home theaters.GENTEC Electrical Services is known for its ability to connect all the pieces of clients’ homes or places of business, says Mr. Scerbo. Its electrical technicians are uniformed, background checked and state-certified. Each technician attends more than 100 hours of technical and customer service training every year, so clients can feel at ease with their expertise.COMPANY PHILOSOPHY“We strive to exceed our customers’ expectations, from a friendly person answering our phones to on-time, uniformed service professionals. It’s truly a pleasure getting to know our customers; we realize we’re only successful when they’re satisfied. In many companies, customer service is secondary to profits. But since day one at GENTEC, it’s always been about doing what’s right, even if it costs us more.”AREAS SERVEDSERVICESServing Contra Costa and Alameda CountiesCOMPARATIVE SUMMARYWhat makes this company unique: Joe Scerbo, owner of GENTEC Electrical Services in Livermore, is sometimes surprised by questions about the quality control measures his company uses. “I guess there are companies out there that don’t adhere to strict quality guidelines,” he says, “but for us, it’s just a matter of fact. We do the best job possible.”That job starts with hiring only state-certified general electricians"