Valley National Bank

Write a Review973-740-8900

I got a overpriced loan for my Honda in 2007. When the economy went sour in 2008, I was unable to make prompt payments.This bank's main office called my business and personal # at least 2 to 3 times a day for months. After getting a phone call from an very rude gentleman, who got me to tears twice I stopped taking their calls. They received a monthly payment with late payments each month with the late payment fee. I was unable to get ahead with payments and this bank did not want to find a solution. I even attempted to add $50 to 5 payments, and was told that this would come off my principle. Now I am at last at my last payment , and was told the payment is 2X the normal payment. I was informed that they had added interest each day it was late, a "Late payment on the interest". I am sending them them the check today, but not without the final word. If you read this, don't bank with them ! Their collections department staff is nasty to say the least. They are not there to work out solutions to problems their customers may have. The are the rudest collection department of a bank that I have ever dealt with ( and I did deal with other banks at this period of time that did not treat their customers like that!)