Abbey Carpet & Floor

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I purchased flooring from Abbey Flooring and worked with Debbie and Steve and it was a great experience overall! The installation was smooth sailing....I would go back to them for other floor purchases.

I was disappointed about how the Abbey's salesman handled my case. A 1-week job lasted over 1 month, and still not done today. It was first was paused due to material shortage, then later due to poor workmanship. I ordered hard wood flooring, but the nosing was substituted with another species of wood, and the first step riser was substituted with a thin veneer! It was bubbly and squeaky when I put my finger on it. When I showed the salesman, he said "don't touch it." Really? In middle of the month, I called the salesman, requesting to move my furniture back and at least to reset my toilet. The appointment was scheduled but only furniture was moved. They claimed that they don't have material to reset the toilet. During the 3rd week I called the installer, he gave me an evening time to reset the toilet. However, on that day he did not show up or call... My toilet was reset after a month, finally! Furthermore, the stair rails were damaged during the installation, one side showed chips and holes and gaps, the other side was unstable and squeaky. When I pointed them out to the salesman, he said because my stair was old (less than 30 years), and that it was what he expected. He also said that his people are "not going to spend 5 days to fix the rail". His unprofessional attitude was beyond my belief. I requested the first riser to be done with the same hard wood as stated in contract, or use custom-made engineered wood with reasonable discount, he told me "No, that's too expensive. You wanted the cheap way. We can somehow bend a half inch engineered wood and get the job done that way." Maybe you can tell me, is a 5-digit payment to Abbey a cheap order? Is this how they treat their customers? I was told to talk to the store owner to revolve this. I'm awaiting their response and will give update.