Villa Marie

Write a Review734-464-9494

CLOSED NOW - Opens at 8:30am

I just moved mom out of Villa Marie. After two years of living there because of the current management team. Trucenia Brown, current resident manager there now is very difficult to work with and most residents are intimidated by her. Very slow to react to situations needing urgent attention. She communicates by email and will not give out her mobile phone number like her predecessor. If you have something urgent, good luck.

The food being served is not the same food that was served when mom initially moved in. Low nutritional value and very inexpensive to make and low quality. Staff members that quit or were fired by management have not been replaced. The rooms are only cleaned every other week and it is not thorough cleaning. The rooms are filthy.
After finding out from current residents that there were 12 covid cases at Villa Marie, I had to call and ask management point blank, are there any cases. I was told they were not aware of any. This was approximately March 30th after the entire world new what this virus could do. After I told them that residents told me specifically who had the virus than a letter was sent out to everyone stating that some residents did have the virus. Poor management.

If you love your family member, steer clear of this place. Yes, the monthly rates are low but as Trucenia Brown would say, “You get what you pay for, what do you expect for $1940/monthly.”
I have contacted upper management at Trinity Health Care and no one there seems to care. Becky Lund is the senior VP and was made aware of everything in this review. All anyone seems to care about is protecting their jobs and reputation and bottom line profits but as far as the residents go, they are at the short end of the list.

Pay attention to the corporate response to this review, they will tell me to call them so they can fix the matter but they won’t. They pretend to care but they don’t. The prior team at Villa Marie was caring, attentive, prompt & humane. Not this staff!!