Pets Plus-Reptiles & Exotic Fish

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I bought 2 greek tortoises from them in February of 2023 at the medina reptile show in ohio. The tortoises both had ticks & a respiratory infection. Both died within the following week of me buying them for $600. Seems all of their animals are sick but I didn't realize this at the reptile show.

I've been their for 12 years my whole life, honestly it's an amazing place and don't believe what they say! The service their is amazing, they are very kind and let you find you're 'destiney pet' and even let you interact with them! They have EVERYTHING their! And if you go their constantly you'll kinda form a family their with the animals and the people who work their (I go their once a month) it's a very clean place, healthy animals (They feed the pets and even let the customers play with the animals so they can give the pets some love) my nephew likes going their and my WHOLE family does! Do not worry it's a good place and I have a great time their, personally I like to go to the reptile section and their was a guy who works their (sorry don't know his name) and he had such a strong relationship with all of the reptiles, mostly snakes, and he was very good with them and he even bought 2 snakes and one iquana and he showed us pictures how they are getting healthy and big. DO NOT BELIEVE WHAT THEY SAY!

I agree...the cat and dog area could use alot of improvement BUT if you are a fish person, no place comes close to this place

from my expierence, i say its worth the gas to go elsewhere. the last time i went in there, i found myself looking at the reptiles and i noticed a live rabbit in the python tank. a woman had her child there as well, and the child got upset. the rabbit knew its fate. the rabbit was shaking. and the guy who worked there was watching as if it was a television show... to me, there is no need to feed live animals and do it during business hours. that rabbit suffered from fear and eventually being strangled to death. most people wouldnt be bothered by this, but i was. when i worked there, the conditions that animals were kept in, were far from acceptable. my eyes and nose burned. i got fired from that job for standing my ground. i was asked to kill a mouse by slapping its neck on the table (apparently this was a training tactic for killing mice for people with snakes)... the person training me did it and threw the mouse in the trash. i refused and was fired as a result. with that said, id suggest going elsewhere. petsmart (over by home depot). do i have photos of any of this? no. but judging by other comments im reading, im not the only person thats had a bad expierence.

Do your homework...avoid a broken heart.

I bought a Siamese Kitten for $350 as a present for my son. I was told it was all checked out and in perfect health by a vet. Immediately, the kitten developed bloody stool. I was told by the owners that it was the new diet I was feeding him. I took the cat to my vet and after $500 of vet bills and blood testing, I was told it had Feline Leukemia and serious ear mites (which I was told was dirt at Pets Plus). My vet informed me to have the cat put down immediately as there was no cure and the kitten was too sick. The owners of Pets Plus said it must have contracted the disease after it left the store. (Highly Unlikely in my opinion). The papers received with the kitten from Pets Plus had no vet name, signature and stated specifically tested NEGATIVE for FeLV. It is my opinion that all the cats are sick and all carry Feline Leukemia as it is highly contagious and deadly. Before buying, get in writing a guarantee of money back if sick and a licensed NY vet signed medical statement of health with the proper FeLV vaccine which Pets Plus NEVER administered.

STAY AWAY! The animals are very abused,unkempt,and often very sick. Small animals are often injured,bleeding,or even left dead in thier cages. Birds are over croweded in cages filled w\droppings.Dogs are the Sadest story,they r jammed in cages barely big enough for a kitten.They r bought 1 at a time from puppymills w\the agreement that if they do not sell w\in 2wks.they get returned to the Mill to be used for yet more breeding stock&the store gets a younger replacement version.The worst part is the abuse they suffer often left w\out water,rarely taken out of cage by anyone but customers,and is NEVER uncommon to find pups covered in feces which is often left ankle deep in thier cages.I have yet to see a pup that didnt appear sick w\ signs of kennel cough or worst.They r left to sleep on metal bars w\out beds\blankets,and never have toys or chew bones. The catss & kittens have no better fate! And if u ever get upstairs or in back rooms be warned u will be stepping over dead dogs,cats,reptiles,mice,bunnies...if they sell it u will find at least one dead on a floor or in a corner in thier "prrivate" employee only rooms. PLEASE speak out I know the people of lockport & beyond; know the horrers being committed at this store! w\out our help these people will not be stopped....How many more sweet "babies" will it take to be tourtured,abused&dead before these people are stopped? Please take action re=blog this,get it on face book,call everyone u know to read this & the other reviews ;we must help those who CANNot speak for themselves. I beg u to boycott this store & start a chain of boycotting this insanenity from continuing. Thank You from every voiceless helpless scared & sick little critter suffering at thier hands as i write this very review.

I went there and the tall guy in the reptile dept is a scum. He tried to get me to buy a canister filter he said was on sale for 55 and was normally 100 i did my reserch and it was not a sale price. I bought a heater from them and there were bugs infested inside. They r liers and i would not go to them again... Scums

I live near this store but will not take my business there. Instead I drive 30 minutes out of my way. I found Pets Plus to be a cramped, dark and unkept environment. I did not like seeing animals that seemed to have no energy. I drive by every day and never once have I witnessed the animals being exercised. When inside never did I see the animals being played with, socialized - it felt sad to be there. I realize these animals come from puppy mills and so I rescue dogs and cats from shelters, there are too many unwanted animals as it is and here a store chooses to bring in puppies from puppymills just to make a buck. I'm tired of our world not caring about living creatures but only their pocketbooks. Shop here, don't shop here....be a part of supporting the problem or make a stand and just say "no." Thanks for letting me speak my mind.

To be honest, I would like this store other than the fact that they sell live animals. Most people don't realize that pets you buy in stores come from puppy mills for the most part. It's subjective but I have a problem with any store that sells live larger animals