Lowe's Home Improvement

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OPEN NOW - Closes at 9:00pm

I made an appointment 8 days in advance to have someone come to my home to give a quote on replacing my windows. No one showed at the appointed time. I called the individual 50 minutes after the appointment and he notified me that he did not carry a watch and that he was busy on another job. He offered to come after he was thru but could not offer how long that would be. I took off work to make the appointment. If he had called in advance and stated that he was running late all would have been OK. Instead he tells me does not even carry a watch and would I like to reschedule. How would that have worked out. When I called Lowes customer service they tell me that they have no control over their subcontractors. If that is the case I would highly recommend not letting Lowes do any installs for you.

This is one of the worse experience I ever had at this location. I will never go to this store again I will take my business to Home Depo just across the street.Manager Clay Carson will hot honor his sales people word. Do not go here go to Home Depo you will get better service and product.

Staff acts as if they just buried their father- low morale- stock is spotty; this store needs a vibrant, enthusiastic manager. A NEW MANAGER