Century Tile & Carpet

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CLOSED NOW - Opens at 8:00am

I went it to look at floor and wall tiles and to purchase samples to take home. I wrote down the numbers and headed to the counter to wait (I happened to be the only one at the counter at the time). Bob was helping a gentleman who was taking quite a bit of time. He was concerned his wife would not like this style; would not like the price of this; etc. Bob nade comments like, give her money; send her shopping; women don't notice; etc. Bob finished with him and went over to another lady who had come in 10 minutes after I started waiting. Bob asked her if she was next, she pointed to me, I raised my hand and said I was next. Bob dismissed me with "she's on her cell phone, she can wait" and proceeded to help her. She was shocked, I was shocked (my son had just called to ask me a question). He helped this lady, proceeded to help yet another customer, and when the first gentleman came to the counter, helped him - all the while I was standing there, waiting (my phone call lasted all of 20 seconds). Baboo helped me as best he could - out of the 23 tiles I wanted to purchase samples of, they only had 1. Bob and Century Tile have no idea who customers are. I could be the purchaser for one of their major accounts; my spouse could be a major business contact of theirs; I could simply be a one-time customer with a potential $500 order. They don't know what damage workers like Bob can do. Oh, when I called and asked to speak to Bob's supervisor, Bob got on the phone and pretended to be his own supervisor. Classy, huh? Turns out Bob is the manager of the Lombard store.