Peak to Peak Propane

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After several years with them, I called to get my tank filled. They wanted me to pay ahead of time. How can I do that when they don’t know how much it will take? They wanted payment over the phone based on the tank size, NOT actual amount needed to fill it. Not happening! I am not paying for more than I’ll get. I rent the tank from them and have ALWAYS found the bill stuck in the back door after he filled it. I told them this is stupid and now they can come get the tank and haul it through the 2’ of snow. I’m not going to pad their profit margin. Steer clear…

I've just gotten off the phone with "the big boss" and I'm actually shaking at how rude he was to me.

Several months ago I set up an appointment to have a fill on my tank. I called several days ahead of time and asked them to reschedule because I was not able to make the appointment. I never heard back, and then was out of town for a month and a half. Once I was back in town, I spent three weeks attempting to get someone to call me back. Spent more than an hour, cumulatively, speaking with people, calling different numbers, leaving voicemails, sending emails... Never once did I receive promised returned calls.

I finally received a return call today for the first time after three weeks. I was told that my propane tank had actually been inspected the day that I originally set up my (attempted cancelled) appointment. All of these months, while trying to get in touch with them for information… All of the time I spent on the phone with various people trying to get information about my next stop… They failed to relay the information that they were not able to fill my tank at all.



This was when I called Paul. The boss. I left a descriptive voicemail actually excusing them and recognizing that I understand that sometimes things fall through the cracks, but would they please do me a favor and write their wrong by putting just enough propane in my tank to keep it from running out. I expected a reasonable response. Instead, he called me back promptly and proceeded to Yellit me and tell me how he ran a large business and new what he was doing and was going to stand by his employee, Chris in Service, who had told him a completely different story than the one that he had told me an hour earlier.

As long as things are going well with this company, great. Make your own decisions. But I promise you, that if anything goes poorly, they will not only refuse to correct the problem, but also be incredibly rude to you in the process.

set up an order for a tank refill two weeks ago and they never showed. I woke up today freezing to death so I call them to ask about the situation and they told me that they dont like my attitude and will no longer service this address. Obviously does not care about the comfort of their customers. Would not recommmend!!!!