Los Altos Grill

Write a Review650-948-3524

CLOSED NOW - Opens at 4:00pm

This was the worst customer service experience I have ever had in my life, hands down. I definitely won't be recommending this place to anyone, and if they ask, I will gladly refer them somewhere else.

We were having dinner and sat there for a few hours, continually ordering drinks (there were two of us). We happened to use the restroom at the same time. When we returned, all our food was cleaned up and our wine thrown out. The manager came over (blonde lady with glasses), and asked us to leave as there was other guests waiting.

Who does that????

I said we wanted to finish our drinks and we would leave. We were asked to sit outside to finish the drinks they had to re-pour.

Then they would no longer serve us.

There isn't anywhere that states there is a time limit to how long you sit there, and we continued to order drinks (after our dinner).

This is by far the worst experience at a restaurant I have ever had. Very unprofessional cleaning up the table when you're off in the restroom to then kick you out, due to us being there for longer than normal...

This was our first time back in several years. It is still a go-to place. The food was tasty and the house wines were reasonably good. Staff worked hard to make the visit a success. As with any restaurant this popular, it gets a little noisy.

Just returned from a great early dinner. You MUST get there early to get in and seated. They do not take reservations. This is a super popular spot in Los Altos - always crowded. The portions are huge. The French Dip, amazingly good. Don't miss the hot chocolate ice cream sundae.