Clinica Medica General

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If I could have given less than one star I would have. I went in for a physical which is supposed to be free. Over the course of talking to the nurse and doctor I mentioned I had acid reflux but was taking prilosec. They turned that into my primary reason for coming, ordered some tests and tried billing me for all of it. I argued at the desk that physicals were free and they insisted on taking their copay. Then when the test results came back I asked if they could send them to me or give me the results over the phone to which they said no come in... when I got there they charged me yet another copay and then sent me a bill for the lab work that I was never told I was going to be charged for nor approved. But my complaints don't end with my being ripped off by their sleazy billing protocol. I also spent 45 mins in the waiting room and then over an hour longer waiting in the treatment room without anybody so much as coming in and saying we will be right with you. I knew I should have turned and walked out the door when I walked in and thought wow, Ive been to nicer free clinics when I was in college. Its just a nasty facility that I would recommend you avoid... go with your gut, it looks like a sht hole and is even worse than its appearance.

This place is unprofessional! PLEASE people if you are going to get a surgery here think about it twice because it can cost your LIFE! My mom had a vericose vein surgery and she almost lost her life due to a blood cloth that was form next to her lung, and this happened because of the lack of attention and information from the clinic where she had the surgery (Clinica Medica General, Located in Vun Nuys and Los Angeles). After the surgery my mom called the doctor (Dr. Navas) to tell him about the strange symptoms that she was feeling, but he was too busy for her (of course he had already gotten paid for the surgery , so he didn't want to invest time on her anymore) since my mom couldn't get the doctors attention she called his assitant Diana Borisonik ,but of course she was very busy as well (she had already gotten her commission from the surgery) and very briefly told my mom that all her symptoms were normal, to just relax and rest by putting a pillow under her leg and only walk the necessary, from bed to restroom and that's it. These instructions were WRONG! My mom had to be in bed for 15 minutes and walk for 10 minutes, she had to do this throughout the days for two weeks, but my mom's mistake was to followed the doctors/assistant's instructions? We rushed her to the hospital with symptoms of Pulmonary embolism and heart attack. She's now fighting for her life and has to be on a blood thinner treatment for 6 months with a high risk of forming more clots. Don't let these heartless people fool you, they only want your money and have no interest of any kind on their patients!