James Import Motor

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CLOSED NOW - Opens at 8:00am

Needed my radiator replaced. In by nine and finished before noon. Very happy with the service and the cost ! Would and will recommend this shop to my friends.



Kuerbis

dO You want good service from GREAT mechanics that know what they are doing? Go to James Import Motor Service. I found out the hard way you can't take a foriegn car to an American mechanic, if you do make sure he has been professionally trained and knows what he is doing. Like this group of guys at James Import Motor Service. Resonable pricing with great service and done on time or before promised!

DO NOT take your car here. Terrible service and do not stand behind their work. They ordered the wrong parts twice for my car and I had to bring it back 3 consecutive days.



Then they did not fix the oil leak completely in my 330 BMW and when I went under the hood to add oil ( as for some reason it needed oil again - why - because they had not fixed it properly) they had forgotten to screw down the motor casing and the screws were lying loose in the holes and three screws had disappeared. When I asked the owner what happened he said he did not work on my car personally but don't worry about it, it didn't hurt the car. WTF.



There is so much more to the story. When I picked it up after they had said the leak was fixed, the car sounded funny. I know what BMWs should sound like. He said, "No, it's fine. Our mechanic test drove it. " I have to ask is this the same mechanic who forgot to screw down the motor casing.



I then took the car to German Motors up on Lincoln Blvd (Sinard) and he instantly said I had a massive leak and he could not believe they didn't fix it the first go round as there was gunk everywhere. Why I am so upset is that the reason I had to go into German Motors is my power steering belt snapped off due to all this leakage and instantly made my car almost impossible to drive. Luckily I was not on the highway but just going about 25mph in Santa Monica.



I had been going there for 14 years and taken all 4 of the different BMWs I have owned over the years as it was nearby my work. I had spend quite a bit of money as a good customer as you can imagine. The owner used to be James and he stood behind his word and his work and offered fair pricing. He sold his company to Doug, an employee, and retired and the place is not even a shadow of what it used to be in regards to quality and service.