Newton Plumbing

Write a Review310-839-1131

CLOSED NOW - Opens at 8:00am

Thanks to Newton Plumbing, $190 of my money went down the drain. I called them to come out and fix a leak in my ceiling. The guy they sent out told me the leak was coming from the fire sprinkler and I needed to call someone else to fix it because he wasn't licensed to work on fire sprinklers. So I called a company that specializes in fixing fire sprinklers, they charged me $190 only to tell me that no, it wasn't the fire sprinkler. Turns out it was a hot water pipe. I asked Newton Plumbing if they would reimburse me for the $190. They told me they would forward my request to management. I never heard back from them. I contacted them again and they said the owner was out of the office handling personal matters. Very frustrating.

AVOID THIS OUTFIT IF YOU CAN.

My experience with this business is less than stellar. If there was a way to give them minus stars that would be what they deserve. They came to the job totally unprepared and although it was explained to them (twice) that there were several jobs that needed to be done (and what those jobs were). They had even stopped by to evaluate "the job" previously.

As soon as they arrived, they wanted to reschedule and gave excuses that they did not have parts, etc. and since I had taken the day off from work just to accommodate them I explained to them that I would be most happy to go to the nearby Home Depot, Lowe's or hardware store to buy the parts while they finished doing the jobs they could do first. They kept making excuses that they did not allocate enough time for all the jobs (even though it was explained to them twice and they came over to evaluate the jobs previously). I had explained to them that if I had to choose to do one thing if they were on a time constraint was to have my leaking valve in my bathroom tub/shower done first and the rest could wait and be rescheduled. I also volunteered to go get the parts for that job if they did not have it and asked one of the guys to write down what I had to get from the hardware store since I am not savvy with plumbing parts. I then left to get the parts while my roommate stayed behind. I took 15 minutes to get back with the parts from the store to fix the shower valve leakage and although they had a lot of other things to do (they had to fix 5 items in the house), they had taken off/left by the time I got back.

When I called them back as to what happened, all they said was that the parts did not fit and that I was argumentative. When was expressing myself to the plumber that I would prefer for the shower leakage to be fixed if they were on a time constraint argumentative? Is it not right to tell them what was more important to me was the leakage and that replacing the faucets for aesthetics (the faucets were old but still working) since the leakage was already a steady stream? After all that's the right thing to get fixed first as we are all trying to conserve water. One additional thing - when I was getting into my car to get the parts, I requested the guys to move their van/vehicle that was blocking the garage and me from getting out to buy the parts they needed, they ignored me. It wasn’t until I asked them if I could move it for them since the keys were in the van did they respond.

All I can say is that this outfit was very unprofessional and lacks any credible customer service – they do what suits them. I’ve had experiences with other plumbers and this one was easily the worst – avoid them if you can. Too many excuses and a tendency to not honor commitments/promises is not a good sign for any company.

I have been driving my Newton's shop on Overland for years. I decided to try them and was very happy that I did. Nice people, I can recommend them without hesitation.