Pooch Hotel

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In my opinion, The Pooch Hotel in Hollywood, CA is failing to take responsibility for the negligence that they exhibited. What happened to Boggs the French Bull dog was not an accident, it is NEGLIGENCE. The definition of an accident is “an unfortunate incident that happens unexpectedly and unintentionally, typically resulting in damage or injury. An event that happens by chance or that is without apparent or deliberate cause.” The definition of negligence is “failure to take proper care in doing something; failure to use reasonable care, resulting in damage or injury to another.”



In my opinion, the Pooch Hotel failed to use reasonable and proper care when placing Boggs in a playroom with a large, aggressive breed dog, which resulted in her violent attack and death.



Rather than hide, I feel The Pooch Hotel needs to publically address this matter quickly and share their plans on how to prevent such a tragedy from occurring in the future. Petco/The Pooch Hotel needs to somehow reach Boggs’ owner and accept full responsibility for the negligence that lead to the death of this beloved pet. Not responding to this situation causes more problems for them – people do not forget these tragedies but when care, empathy, and accountability are present, with a clear plan of action for preventing this type of tragedy in the future, sometimes forgiveness is the result.



It's apparent to me that this pet facility needs better employee training, more engaged employees and effective management that actually cares about the wellbeing of the animals in its care. The Pooch Hotel needs to be prepared with an emergency plan for caring for injured animals and addressing public concern if and when something goes tragically wrong, as it did for Boggs.



Hiding from accountability, and not accepting responsibility will destroy the reputation of this boarding facility. Where is the leadership of Petco and The Pooch Hotel?? Mistakes are made, and this mistake has cost the life of a beloved pet, and pain to the heart and soul of the owner – address her loss with respect. Take the brunt of her anger and sadness if necessary, and step up as a professional organization and accept the fact that negligence occurred, but will never happen again.

I have been taking my dog here for the past 2 years... about 6 months ago I get a call as I'm out of town on business, saying that my dog "happened to be standing beside a couple dogs fighting", and that she had been bit in multiple places...these were 2 very deep wounds, almost in need of stitches. They had to take her to the vet and she had to wear a cone for 2 weeks and had to took a long time not only to recover physically, but also mentally from this incident. I have had my dog for 5 years, and she has never got into an altercation until this point. Today, I received a phone call from Pooch Hotel, again as I'm out of town for work, saying that my dog "just happened to run by a sleeping dog" and got bit on the nose. She has a puncture wound on her snout. Is this acceptable??? No. The manager, Justin, told me this "Well you take a risk every time that you leave your dog for boarding". A RISK?!?!! No, Pooch Hotel, YOU run the risk of being sued when you don't properly run aggressive behavior tests on the dogs you let stay there. You want to know what the kicker is??? The pit bull that attacked my dog the first time and put my dog in the vet?- Yeah that dog is STILL allowed to stay at this facility for both daycare and overnight dog boarding. That's some HIGH standards you have for yourself POOCH HOTEL HOLLYWOOD! Unbelievable.