Thrifty Car Rental

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Thrifty rental cars in LAX has a very bad customer service. I had a quick question about policies on my rented car. I had to call several times to find someone to talk to. Finally, I had the opportunity to talk to the site manager. Very rude and irresponsible. Ultimately, I had to make a trip to the airport site to find out the answer to my question. This company provides slightly cheaper prices at the cost of very bad customer service. Will use other companies in the future.

I don't even want to give them one star first it's very unorganized in getting a car, also we rented a car and a few hours ago my mom was rushed to the hospital and was not allowed to be discharged as I called to inform them I couldn't return the car they told me either your mom gets out of her hospital bed and returns it or we will pick it up for a fee or keep it but let us double the price.. Their un compassionate not understanding don't go here over priced for nothing.