Animal Hospital Of Los Lunas

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LOS LUNAS ANIMAL CLINIC EMPLOYS RUDE & ABUSIVE TECHS & STAFF! THE DOCTORS HAVE NO CONCERN FOR THE ANIMALS ONLY CARE ABOUT MAKING MONEY, RUNNING UNNECESSARY TESTS & GIVING OUT BAD ADVICE ON HOW TO TREAT VERY COMMON CONDITIONS. MY DOG GOT HIS TOENAILS CLIPPED AT THIS CLINIC SEVERAL YEARS AGO. WHEN I ARRIVED TO PICK HIM UP HE WAS DEAD. DR MACDOUGALL SAID HE DIED FROM STRESS. MUCH LATER I FOUND OUT FROM AN EX EMPLOYEE, THE TECHS /STAFF SAT ON HIM WHICH CAUSED HIM TO SUFFOCATE BECAUSE HE WOULD NOT BE STILL & WAS HAVING ANXIETY ABOUT GETTING HIS NAILS CLIPPED. MACDOUGALL SENT A BILL .FOR DISPOSAL OF HIS BODY, AUTOPSY & NAIL CLIPPING OF OVER 300.00! BEFORE THAT VISIT I HAD MY CAT AT THE CLINIC FOR A VACCINATION & THE ANIMAL ABUSING TECH HELD HER HEAD LIKE A SOCCER BALL TO GIVE THE INJECTION. I FOUND OUT FROM THIS SAME EX EMPLOYEE THAT THE TECH SAID TO HIM, "DO YOU WANT TO KNOW HOW TO GIVE A SHOT TO A CAT? HOLD THE HEAD LIKE A BASEBALL & WATCH THE BODY DANGLE IN THE AIR". THIS SAME EX EMPLOYEE SAID THE ONLY CLIENTS WHO GET PREFERRED TREATMENT ARE THE HORSE CLIENTS BECAUSE THEY SPEND THE MOST MONEY. A FEW MONTHS AGO MY GELDING BECAME VERY SICK. I CALLED THREE OTHER VETS WHO COULD NOT COME. HE WAS TOO SICK TO TRAILER HIM TO A CLINIC. AS A LAST RESORT I CALLED MACDOUGALL'S OFFICE. MY HORSE WAS SEEN BY DR. THOMPSON IN AN EMERGENCY SITUATION. DR. THOMPSON TOOK OVER 3 HRS TO ARRIVE FOR THE EMERGENCY & THEN SENT A BILL WITH A TRIP CHARGE OF 100.00 & AN EMERGENCY FEE OF 95.00. WHEN I DISPUTED JUST THE EMERGENCY FEE BECAUSE THEY DID NOT TREAT IT LIKE AN EMERGENCY, DRS MACDOUGALL & THOMPSON SAID OH COLIC IS NOT AN EMERGENCY & HORSES DO NOT DIE FROM COLIC. OKAY SO WHY CHARGE AN 'EMERGENCY FEE' IF IT WAS NOT AN EMERGENCY? THEY SHOULD JUST CALL IT A BS FEE & BE HONEST ABOUT IT OR CALL IT I AM TRYING TO PAY FOR MY NEW CLINIC BUILDING FEE. HORSES DIE FROM COLIC EVERYDAY. ANY IDIOT KNOWS THAT! WHEN I CALLED TO MAKE THE APPOINTMENT I TOLD THOMPSON IT WAS AN EMERGENCY & HE SAID " I HAVE TO FINISH WITH ALL OF MY REGULARLY SCHEDULED CLIENTS FOR THE DAY & THEN I CAN LEAVE..GREEDY GREEDY GREEDY GREEDY! THOMPSON HAD NO CONCERN FOR MY GELDING IN THIS EMERGENCY. MY HORSE DIED WITHIN A FEW HOURS OF THE DOCTOR LEAVING. THE NEXT MORNING SOMEONE FROM MACDOUGALL'S OFFICE CALLED & I SAID ARE YOU CALLING TO SEE HOW MY GELDING IS DOING? SHE SAID NO I AM CALLING TO COLLECT ON THE BILL. I SAID TO HER MY HORSE DIED A FEW HOURS AFTER THOMPSON LEFT & I AM BURYING MY GELDING NOW. THE GIRL FROM THEIR BILLING DEPT RESPONDED WITH WELL CALL THE OFFICE ON MONDAY TO SETTLE THE BILL. SHE NEVER SAID I AM SORRY FOR YOUR LOSS! THE DOCTOR NEVER CALLED TO EXPRESS HIS SYMPATHY OR TO SAY I AM SO SORRY TO HEAR YOU LOST YOUR HORSE. THE DOCTORS & STAFF AT LOS LUNAS ANIMAL CLINIC ARE HEARTLESS,INCOMPETENT & ONLY CARE ABOUT MAKING MONEY. IF YOU WANT TO PAY A FORTUNE FOR THE DOCTORS & STAFF TO KILL, ABUSE & NEGLECT YOUR BELOVED PETS THEN BY ALL MEANS, CALL THE CRIMINALS AT LOS LUNAS ANIMAL CLINIC!

LOS LUNAS ANIMAL CLINIC EMPLOYS RUDE & ABUSIVE TECHS & STAFF! THE DOCTORS HAVE NO CONCERN FOR THE ANIMALS ONLY CARE ABOUT MAKING MONEY, RUNNING UNNECESSARY TESTS & GIVING OUT BAD ADVICE ON HOW TO TREAT VERY COMMON CONDITIONS. MY DOG GOT HIS TOENAILS CLIPPED AT THIS CLINIC SEVERAL YEARS AGO. WHEN I ARRIVED TO PICK HIM UP HE WAS DEAD. DR MACDOUGALL SAID HE DIED FROM STRESS. MUCH LATER I FOUND OUT FROM AN EX EMPLOYEE, THE TECHS /STAFF SAT ON HIM WHICH CAUSED HIM TO SUFFOCATE BECAUSE HE WOULD NOT BE STILL & WAS HAVING ANXIETY ABOUT GETTING HIS NAILS CLIPPED. MACDOUGALL SENT A BILL .FOR DISPOSAL OF HIS BODY, AUTOPSY & NAIL CLIPPING OF OVER 300.00! BEFORE THAT VISIT I HAD MY CAT AT THE CLINIC FOR A VACCINATION & THE ANIMAL ABUSING TECH HELD HER HEAD LIKE A SOCCER BALL TO GIVE THE INJECTION. I FOUND OUT FROM THIS SAME EX EMPLOYEE THAT THE TECH SAID TO HIM, "DO YOU WANT TO KNOW HOW TO GIVE A SHOT TO A CAT? HOLD THE HEAD LIKE A BASEBALL & WATCH THE BODY DANGLE IN THE AIR". THIS SAME EX EMPLOYEE SAID THE ONLY CLIENTS WHO GET PREFERRED TREATMENT ARE THE HORSE CLIENTS BECAUSE THEY SPEND THE MOST MONEY. A FEW MONTHS AGO MY GELDING BECAME VERY SICK. I CALLED THREE OTHER VETS WHO COULD NOT COME. HE WAS TOO SICK TO TRAILER HIM TO A CLINIC. AS A LAST RESORT I CALLED MACDOUGALL'S OFFICE. MY HORSE WAS SEEN BY DR. THOMPSON IN AN EMERGENCY SITUATION. DR. THOMPSON TOOK OVER 3 HRS TO ARRIVE FOR THE EMERGENCY & THEN SENT A BILL WITH A TRIP CHARGE OF 100.00 & AN EMERGENCY FEE OF 95.00. WHEN I DISPUTED JUST THE EMERGENCY FEE BECAUSE THEY DID NOT TREAT IT LIKE AN EMERGENCY, DRS MACDOUGALL & THOMPSON SAID OH COLIC IS NOT AN EMERGENCY & HORSES DO NOT DIE FROM COLIC. OKAY SO WHY CHARGE AN 'EMERGENCY FEE' IF IT WAS NOT AN EMERGENCY? THEY SHOULD JUST CALL IT A BS FEE & BE HONEST ABOUT IT OR CALL IT I AM TRYING TO PAY FOR MY NEW CLINIC BUILDING FEE. HORSES DIE FROM COLIC EVERYDAY. ANY IDIOT KNOWS THAT! WHEN I CALLED TO MAKE THE APPOINTMENT I TOLD THOMPSON IT WAS AN EMERGENCY & HE SAID " I HAVE TO FINISH WITH ALL OF MY REGULARLY SCHEDULED CLIENTS FOR THE DAY & THEN I CAN LEAVE..GREEDY GREEDY GREEDY GREEDY! THOMPSON HAD NO CONCERN FOR MY GELDING IN THIS EMERGENCY. MY HORSE DIED WITHIN A FEW HOURS OF THE DOCTOR LEAVING. THE NEXT MORNING SOMEONE FROM MACDOUGALL'S OFFICE CALLED & I SAID ARE YOU CALLING TO SEE HOW MY GELDING IS DOING? SHE SAID NO I AM CALLING TO COLLECT ON THE BILL. I SAID TO HER MY HORSE DIED A FEW HOURS AFTER THOMPSON LEFT & I AM BURYING MY GELDING NOW. THE GIRL FROM THEIR BILLING DEPT RESPONDED WITH WELL CALL THE OFFICE ON MONDAY TO SETTLE THE BILL. SHE NEVER SAID I AM SORRY FOR YOUR LOSS! THE DOCTOR NEVER CALLED TO EXPRESS HIS SYMPATHY OR TO SAY I AM SO SORRY TO HEAR YOU LOST YOUR HORSE. THE DOCTORS & STAFF AT LOS LUNAS ANIMAL CLINIC ARE HEARTLESS,INCOMPETENT & ONLY CARE ABOUT MAKING MONEY. IF YOU WANT TO PAY A FORTUNE FOR THE DOCTORS & STAFF TO KILL, ABUSE & NEGLECT YOUR BELOVED PETS THEN BY ALL MEANS, CALL THE CRIMINALS AT LOS LUNAS ANIMAL CLINIC!

LOS LUNAS ANIMAL CLINIC EMPLOYS RUDE & ABUSIVE TECHS & STAFF! THE DOCTORS HAVE NO CONCERN FOR THE ANIMALS ONLY CARE ABOUT MAKING MONEY, RUNNING UNNECESSARY TESTS & GIVING OUT BAD ADVICE ON HOW TO TREAT VERY COMMON CONDITIONS. MY DOG GOT HIS TOENAILS CLIPPED AT THIS CLINIC SEVERAL YEARS AGO. WHEN I ARRIVED TO PICK HIM UP HE WAS DEAD. DR MACDOUGALL SAID HE DIED FROM STRESS. MUCH LATER I FOUND OUT FROM AN EX EMPLOYEE, THE TECHS /STAFF SAT ON HIM WHICH CAUSED HIM TO SUFFOCATE BECAUSE HE WOULD NOT BE STILL & WAS HAVING ANXIETY ABOUT GETTING HIS NAILS CLIPPED. MACDOUGALL SENT A BILL .FOR DISPOSAL OF HIS BODY, AUTOPSY & NAIL CLIPPING OF OVER 300.00! BEFORE THAT VISIT I HAD MY CAT AT THE CLINIC FOR A VACCINATION & THE ANIMAL ABUSING TECH HELD HER HEAD LIKE A SOCCER BALL TO GIVE THE INJECTION. I FOUND OUT FROM THIS SAME EX EMPLOYEE THAT THE TECH SAID TO HIM, "DO YOU WANT TO KNOW HOW TO GIVE A SHOT TO A CAT? HOLD THE HEAD LIKE A BASEBALL & WATCH THE BODY DANGLE IN THE AIR". THIS SAME EX EMPLOYEE SAID THE ONLY CLIENTS WHO GET PREFERRED TREATMENT ARE THE HORSE CLIENTS BECAUSE THEY SPEND THE MOST MONEY. A FEW MONTHS AGO MY GELDING BECAME VERY SICK. I CALLED THREE OTHER VETS WHO COULD NOT COME. HE WAS TOO SICK TO TRAILER HIM TO A CLINIC. AS A LAST RESORT I CALLED MACDOUGALL'S OFFICE. MY HORSE WAS SEEN BY DR. THOMPSON IN AN EMERGENCY SITUATION. DR. THOMPSON TOOK OVER 3 HRS TO ARRIVE FOR THE EMERGENCY & THEN SENT A BILL WITH A TRIP CHARGE OF 100.00 & AN EMERGENCY FEE OF 95.00. WHEN I DISPUTED JUST THE EMERGENCY FEE BECAUSE THEY DID NOT TREAT IT LIKE AN EMERGENCY, DRS MACDOUGALL & THOMPSON SAID OH COLIC IS NOT AN EMERGENCY & HORSES DO NOT DIE FROM COLIC. OKAY SO WHY CHARGE AN 'EMERGENCY FEE' IF IT WAS NOT AN EMERGENCY? THEY SHOULD JUST CALL IT A BS FEE & BE HONEST ABOUT IT OR CALL IT I AM TRYING TO PAY FOR MY NEW CLINIC BUILDING FEE. HORSES DIE FROM COLIC EVERYDAY. ANY IDIOT KNOWS THAT! WHEN I CALLED TO MAKE THE APPOINTMENT I TOLD THOMPSON IT WAS AN EMERGENCY & HE SAID " I HAVE TO FINISH WITH ALL OF MY REGULARLY SCHEDULED CLIENTS FOR THE DAY & THEN I CAN LEAVE..GREEDY GREEDY GREEDY GREEDY! THOMPSON HAD NO CONCERN FOR MY GELDING IN THIS EMERGENCY. MY HORSE DIED WITHIN A FEW HOURS OF THE DOCTOR LEAVING. THE NEXT MORNING SOMEONE FROM MACDOUGALL'S OFFICE CALLED & I SAID ARE YOU CALLING TO SEE HOW MY GELDING IS DOING? SHE SAID NO I AM CALLING TO COLLECT ON THE BILL. I SAID TO HER MY HORSE DIED A FEW HOURS AFTER THOMPSON LEFT & I AM BURYING MY GELDING NOW. THE GIRL FROM THEIR BILLING DEPT RESPONDED WITH WELL CALL THE OFFICE ON MONDAY TO SETTLE THE BILL. SHE NEVER SAID I AM SORRY FOR YOUR LOSS! THE DOCTOR NEVER CALLED TO EXPRESS HIS SYMPATHY OR TO SAY I AM SO SORRY TO HEAR YOU LOST YOUR HORSE. THE DOCTORS & STAFF AT LOS LUNAS ANIMAL CLINIC ARE HEARTLESS,INCOMPETENT & ONLY CARE ABOUT MAKING MONEY. IF YOU WANT TO PAY A FORTUNE FOR THE DOCTORS & STAFF TO KILL, ABUSE & NEGLECT YOUR BELOVED PETS THEN BY ALL MEANS, CALL THE CRIMINALS AT LOS LUNAS ANIMAL CLINIC!

LOS LUNAS ANIMAL CLINIC EMPLOYS RUDE & ABUSIVE TECHS & STAFF! THE DOCTORS HAVE NO CONCERN FOR THE ANIMALS ONLY CARE ABOUT MAKING MONEY, RUNNING UNNECESSARY TESTS & GIVING OUT BAD ADVICE ON HOW TO TREAT VERY COMMON CONDITIONS. MY DOG GOT HIS TOENAILS CLIPPED AT THIS CLINIC SEVERAL YEARS AGO. WHEN I ARRIVED TO PICK HIM UP HE WAS DEAD. DR MACDOUGALL SAID HE DIED FROM STRESS. MUCH LATER I FOUND OUT FROM AN EX EMPLOYEE, THE TECHS /STAFF SAT ON HIM WHICH CAUSED HIM TO SUFFOCATE BECAUSE HE WOULD NOT BE STILL & WAS HAVING ANXIETY ABOUT GETTING HIS NAILS CLIPPED. MACDOUGALL SENT A BILL .FOR DISPOSAL OF HIS BODY, AUTOPSY & NAIL CLIPPING OF OVER 300.00! BEFORE THAT VISIT I HAD MY CAT AT THE CLINIC FOR A VACCINATION & THE ANIMAL ABUSING TECH HELD HER HEAD LIKE A SOCCER BALL TO GIVE THE INJECTION. I FOUND OUT FROM THIS SAME EX EMPLOYEE THAT THE TECH SAID TO HIM, "DO YOU WANT TO KNOW HOW TO GIVE A SHOT TO A CAT? HOLD THE HEAD LIKE A BASEBALL & WATCH THE BODY DANGLE IN THE AIR". THIS SAME EX EMPLOYEE SAID THE ONLY CLIENTS WHO GET PREFERRED TREATMENT ARE THE HORSE CLIENTS BECAUSE THEY SPEND THE MOST MONEY. A FEW MONTHS AGO MY GELDING BECAME VERY SICK. I CALLED THREE OTHER VETS WHO COULD NOT COME. HE WAS TOO SICK TO TRAILER HIM TO A CLINIC. AS A LAST RESORT I CALLED MACDOUGALL'S OFFICE. MY HORSE WAS SEEN BY DR. THOMPSON IN AN EMERGENCY SITUATION. DR. THOMPSON TOOK OVER 3 HRS TO ARRIVE FOR THE EMERGENCY & THEN SENT A BILL WITH A TRIP CHARGE OF 100.00 & AN EMERGENCY FEE OF 95.00. WHEN I DISPUTED JUST THE EMERGENCY FEE BECAUSE THEY DID NOT TREAT IT LIKE AN EMERGENCY, DRS MACDOUGALL & THOMPSON SAID OH COLIC IS NOT AN EMERGENCY & HORSES DO NOT DIE FROM COLIC. OKAY SO WHY CHARGE AN 'EMERGENCY FEE' IF IT WAS NOT AN EMERGENCY? THEY SHOULD JUST CALL IT A BS FEE & BE HONEST ABOUT IT OR CALL IT I AM TRYING TO PAY FOR MY NEW CLINIC BUILDING FEE. HORSES DIE FROM COLIC EVERYDAY. ANY IDIOT KNOWS THAT! WHEN I CALLED TO MAKE THE APPOINTMENT I TOLD THOMPSON IT WAS AN EMERGENCY & HE SAID " I HAVE TO FINISH WITH ALL OF MY REGULARLY SCHEDULED CLIENTS FOR THE DAY & THEN I CAN LEAVE..GREEDY GREEDY GREEDY GREEDY! THOMPSON HAD NO CONCERN FOR MY GELDING IN THIS EMERGENCY. MY HORSE DIED WITHIN A FEW HOURS OF THE DOCTOR LEAVING. THE NEXT MORNING SOMEONE FROM MACDOUGALL'S OFFICE CALLED & I SAID ARE YOU CALLING TO SEE HOW MY GELDING IS DOING? SHE SAID NO I AM CALLING TO COLLECT ON THE BILL. I SAID TO HER MY HORSE DIED A FEW HOURS AFTER THOMPSON LEFT & I AM BURYING MY GELDING NOW. THE GIRL FROM THEIR BILLING DEPT RESPONDED WITH WELL CALL THE OFFICE ON MONDAY TO SETTLE THE BILL. SHE NEVER SAID I AM SORRY FOR YOUR LOSS! THE DOCTOR NEVER CALLED TO EXPRESS HIS SYMPATHY OR TO SAY I AM SO SORRY TO HEAR YOU LOST YOUR HORSE. THE DOCTORS & STAFF AT LOS LUNAS ANIMAL CLINIC ARE HEARTLESS,INCOMPETENT & ONLY CARE ABOUT MAKING MONEY. IF YOU WANT TO PAY A FORTUNE FOR THE DOCTORS & STAFF TO KILL, ABUSE & NEGLECT YOUR BELOVED PETS THEN BY ALL MEANS, CALL THE CRIMINALS AT LOS LUNAS ANIMAL CLINIC!

Unprofessional. Costly. Negligence. Non. Cooperative.

I was totally fed up with vets in the area that were all about the money and perhaps forgot why they became vets. Well, maybe they became vets to get rich but I am tired of those that think money is more important than retaining clients and taking care of our pets. Running all kinds of tests, charging for things we don't need or want. It's got to stop. Well for me it did. We found a vet from the old school that cares more about our pets than making a fortune running unnecessary tests and charging for things I don't want and my pets don't need. Dr. Van Otten is that vet..............