Hethr's House Cleaning & Janitoral

Write a Review505-344-2656

They took the $150 I left for her and did not clean. When I called her to see if there was a reason for the delay (I thought maybe she had an emergency) she said she sent a different girl to the house and would need to "track her down." She didn't apologize, or offer to refund my money, or explain why she had sent someone else without telling me... so I asked if she could either clean it ASAP or refund my money. She said, "I don't have your money, and I can't get someone there for about a week." I politely explained that will not work for me, I will either need someone to clean the house within 24 hours or a refund on Monday (it was a Friday). She hung up on me. I have not been able to connect with her since, and I will be taking her to small claims court. I don't want this to happen to anyone else, and I'm frankly appalled by the way she handled the situation. I'm a very understanding person and if she had simply made the situation right, I would not be writing this review.