Cal Hans Ford, Inc.

Write a Review419-994-4155

OPEN NOW - Closes at 6:00pm

I was traveling in the area for a Camping trip and my brake line cracked. It was 45 minutes before the shop closed and the Service Manager Chris Rutherford said he would take a look at it. Chris and his technician stayed after hours on a weekend to fix my brakes because he knew that I would be stranded at least until Monday. I can't thank Chris and the service department enough for helping me out in this situation. I would recommend this service station to anybody. Thank you again for helping an "out of towner" in a time of need.

Just an fyi- Husband took our Escape to CAL HANS in Loudonville on 11-5-13 and was charged $1049.00 for repairs. He specifically asked them if it was even worth fixing and they said YES and gladly took his $1049.00. On 12-27-13 he had to take it back because he was having the same issues he was having before, and this time, they told him it was unsafe for road use and recommended he replace the vehicle that they JUST charged us $1049.00 to work on a little more than a month ago. They said the left front ball joint stud was loose the second time he went in and it was the same part they had JUST worked on, on the first visit. When he asked them why they even worked on our vehicle the first time if it was in such bad shape, they pretty much told him too bad he had signed a contract. The first time they worked on the vehicle they said nothing about its condition..the second time they stated the vehicle was "very very rusty" Wasn't it rusty a month ago?? This vehicle was purchased at CAL HANS as well as a $19,000+ Ford F150.... Those will be the LAST vehicles that we own that will see anyone at CAL HANS FORD, INC. in Loudonville.